[bhazard]

  Still no reply from LHL...did they go out of business or something? lol

Not a good sign. I've had a ticket open for 12 days trying to get my Pulse X Infinity repaired. Luckily my V2+ Infinity is working perfect.

 

[pbear]

  Not a good sign. I've had a ticket open for 12 days trying to get my Pulse X Infinity repaired. Luckily my V2+ Infinity is working perfect.

 
I'm in the same boat. I've had a ticket open for 11 days now trying to get my Pulse X Infinity repaired, with zero response after the automated acknowledgement. I'm using a GO2A Infinity instead for now, but I don't have a suitable balanced cable to connect to my Cavalli Liquid Carbon, and don't want to throw even more money down this rabbit hole by getting one made (TRRS to dual XLR isn't exactly common).

 

[willowbrook]

Well, optimistically speaking it's chinese new years and they might have been very busy for the past few weeks. I would like some kind of response though, it seems like no one is monitoring customer support.

 

[marflao]

Well, optimistically speaking it's chinese new years and they might have been very busy for the past few weeks. I would like some kind of response though, it seems like no one is monitoring customer support.

My guess is that they are of course aware of the tickets. It´s just that they won´t respond to "unpleasant" tickets related to refunds, RMA, and so on.

 

[stuck limo]

Larry I have extensive background in Customer Service. If you hire me on salary, I can fix your company!*
 
*literally do not expect this to happen, sorry guys

 

[stuck limo]

  My guess is that they are of course aware of the tickets. It´s just that they won´t respond to "unpleasant" tickets related to refunds, RMA, and so on.

 
My friend had to open dispute against them with the credit card company because they wouldn't refund him.
 
I love this company but their Customer Service may be the thing that sinks them.

 

[marflao]

   
My friend had to open dispute against them with the credit card company because they wouldn't refund him.
 
I love this company but their Customer Service may be the thing that sinks them.

 
In my case the love for LHL is gone.
 
The fact that the Happiness team doesn´t respond in a timely manner as they did a while ago is one very annoying thing. But I guess the members of that team don´t make their decisison on their own. My guess is that they were told to stay quiet for certain topics.
 
But my latest experience with LHL is something I can´t tolerate at all. No one can tell me that this - the "burned pcb" - hasn´t been noticed by LHL during their "QA". Any decent company wouldn´t have offered it as "a retail" version with all the bell and whistles.
 
So tell me...how can i trust such a company? Would anybody who were in my shoes? I doubt that.
And the fact that they even don´t reach out to me doesn´t help to change my feeling towards them.
 
Edit: good luck for your friend. Not sure when he bought the stuff via credit card. But isn´t there a timelimit that they might refund the payment?
Guess it doesn´t make sense that I contact paypal after 2.5 years asking to get the money back for a Wave and Source?  

 

[oneguy]

My friend had to open dispute against them with the credit card company because they wouldn't refund him.

I love this company but their Customer Service may be the thing that sinks them.

I had to do the same thing for my Revive.

 

[joeexp]

Can we somehow get back to dicussing the LH Labs Geek Out v2?
Perhaps start a new  LH Labs Complaints thread! 
 

 

[oneguy]

Can we somehow get back to dicussing the LH Labs Geek Out v2?
Perhaps start a new  LH Labs Complaints thread! 

:blink:

But then what else would we talk about?

 

[marflao]

But then what else would we talk about?

Lol...indeep...soundwise I guess we all (or most of all) agree that the thingee is great...but there is this company called LHL involved  ...

 

[Hifihedgehog]

I haven't heard the V2+ but they should be pretty much identical, tonally speaking. The V2+ is the latest version with the latest upgraded internals. The V2+ (same as the 2A) should have better sound (slightly better details, more spaciousness, blacker background). Not a night and day difference but between the two, the V2+ would be my choice.

Thank you! How about a GO2A versus the V2+? Is waiting between charges really that annoying on the 2A? Which is more detailed and crispier sounding?

 

[edisonwu]

Hi dude! Any idea why output volume is reset to 0dB every time the PC is rebooted?

 

[Hifihedgehog]

  Hi dude! Any idea why output volume is reset to 0dB every time the PC is rebooted?

I as of yet do not own a Geek Out. However, in Windows, that sort of behavior should not be happening. With the dozens of DACs and sound cards I have used, volume level persists even after a cold start, a reboot or since the last time it was plugged in. That has all the telltale signs of an OS issue. What OS version are you running? 

 

[willowbrook]

Hi dude! Any idea why output volume is reset to 0dB every time the PC is rebooted?

Don't use the left volume adjustment. It resets. Raise left bar all the way to 0db and use the right 2 bars linked together to alter the windows volume itself. You can also just use the windows slider on the taskbar, it's the same thing. I just have mine at 15/100 for andromeda and just use the slider on musicbee. It always sticks, no reset.