There is no cancelling. If he stopped complaining, it's because they showed up. I believed they topped out at about a 6 week wait over the holidays. Shorter than Miracles right now. Frogbeats is significantly longer. These situations are normal, to be expected and not bitched about though Frogbeats probably should have mentioned during the order is it was going to be 1/4 year or more. Since they had no real history I could see expectations of under 3 months reasonable without a warning. Fit has to due with quality of impressions and refits aren't usually off new impressions but rather, feedback so it's less than exact. Customs are tricky if your critical. I am but have a perspective of reasonable expectations. I think that if someone is not willing to go through an adjustment process, they probably shouldn't be looking at customs. Most don't need it but a good percentage will and if they do, more than once is not uncommon. The email thing should be improved if they are willing to use it as correspondence as opposed to just info requests. They are just not good about it at any time. Before or after. They're good about picking up if called during hours and all this has been known for a long time.
Like I said, there's a reason I preferred to go with a local maker. Though the initial wait wasn't going ot affect me, dealing with customs, extra hassles and time during refit, if required, did not appeal to me. Of course in some areas, selection limits choice so you need to deal with it if that is your desire. When I got my refit, I called and spoke to Caleb once and we came to a quick agreement on the solution. I then filled out the online form and returned them insured. 2 weeks later they were back and aren't going anywhere.