MadDog
500+ Head-Fier
- Joined
- May 16, 2003
- Posts
- 522
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- 10
Quote:
They already have your impressions so I don't believe you have to send another one for refit. It takes usually a week and half to they get your monitor back so I'd say go ahead and send it with a note following up with a call.
I appreciate JHA for prefering refits over new orders. This only goes to show they base their business on complete satisfaction of customers making you feel your $1100 is well spent. It's a good company.
Originally Posted by Bolardito /img/forum/go_quote.gif Ahh I'm so frustrated, the drivers of one of my JH13 monitors went loose and the sound was affected (one of the drivers is moving inside the monitor!).And worst of all they won't be back till January 3 which means I'll be without my JH13's for a month. Life is so hard. I hope they fix them without any cost, I think the guarantee is for one year? also how long is the turnaround time nowadays? Also I don't know if I have to send an ear impression along with the damaged monitor, that would make it more expensive. I hope they can do it alright (I currently have a perfect fit) without an impression. |
They already have your impressions so I don't believe you have to send another one for refit. It takes usually a week and half to they get your monitor back so I'd say go ahead and send it with a note following up with a call.
I appreciate JHA for prefering refits over new orders. This only goes to show they base their business on complete satisfaction of customers making you feel your $1100 is well spent. It's a good company.