Originally Posted by boomana /img/forum/go_quote.gif
Out of sight, out of mind.
As far as giving JenaLabs any benefit of the doubt for the damage caused, I've certainly weighed that in as a possibility, but I have a problem with these issues:
Regarding the Damage
- They claim the owner complained of sound problems before they ever had the headphones:
I'm not sure I believe that, but again, giving them benefit of the doubt, why do "limited" tests if they are about to mess around with expensive and difficult R10s. If they are the "experts" they themselves claimed on their website, wouldn't they, as a business, want to limit their liability by checking the complaints out thoroughly, and reporting back to the owner before messing around with them? Apparently not.
- Oh wait. They did check everything out! They removed the drivers. In fact, they bragged that the previous modder hadn't done so, thus eliminating him as the cause, but later saying he could have been the cause. You can't have it both ways. Strike two to credibility.
- But they then say:
Now they admit they saw a problem, but never thought to mention it to the owner who had been repeatedly asking about why he heard problems (if true at all)? That makes NO sense whatsoever, especially considering they were sooo busy being proud of the other problems they found and documented on their website. They also say it was a problem of original construction, not Mikhail's recable. All I see is that they want to aim potential blame two separate places (Mikhail, whom they claimed never touched the drivers, and Sony, for their poor construction), all the while admitting they were the ones who removed the drivers, "repaired" the voice coil, and chose to not tell anyone at all. Nothing rings true here. Nothing. But, giving them the benefit of the doubt, let's say all that is true, and move on.
- This is still the first time they've had the headphones. They tested them, and said they sounded great. Jennifer claims they sent them to Ken Ball for him to hear, and Ken reports that she brought them over for him to hear. Either way, I have huge problems with this. Did the owner gave them permission to be carting his headphones all over town? I would personally be furious if anyone just up and decided to transport my R10s to other people without my permission. Permission given or not, I immediately noticed the way the wood cups were placed down on the desk in the pictures Ken provided. Not good, and potentially damaging. Regardless, Ken is innocent in this matter, and shouldn't be getting any flack in this thread or anywhere. He said they also sounded fine. Jena claims they sounded outstanding. Boilingfrog reports not liking the sound, but doesn't complain about the intermittent sound break-ups. He sends them back for a different cable.
- When Boilingfrog sends them back, Jena claims they heard problems, but now blame boilingfrog:
So far, they admit to messing with the voice coil twice, but never mentioned either "repair" to anyone? Why keep this a secret? Considering they are already in a dispute over sq with boilingfrog, why hide this? Not once, but twice? Doesn't make sense at all.
- Later they say they received the headphones for the third time, but report they arrived disassembled. WTH? They claim they can't do sq tests due to this, but put the stock cable back on. Can boilingfrog confirm he sent the headphones to them this way? Why wouldn't Jena just say, "we won't touch them because we can't hear anything or test anything since you sent them to us disassembled"? Why take that risk, if true? That, again, makes no sense. Instead, they go back into the R10s for a third time? A third time?
- Lastly, they claim to have made repairs to the voice coil twice and acknowledged doing three recables which require driver removal. They then announce after Alex discovers their handiwork:
They announce that they've "repaired" the voice coil twice and removed the drivers three times, didn't even test after the third time, but say, "we are not responsible for such repair." They make repairs, don't tell anyone, then admit to making them, but deny responsibility. I can't even wrap my head around this one. Regardless of anything else that has gone on before, just wow.
After the mess came out on the Alex's site and here
- Jena states (before deletion) on their own website that morph201, who is not even a customer and a complete stranger to them, emails them with questions about what he's read here. Without batting an eye, they email him compete details of a dispute with a private customer, knowing full well it will be posted at least in part. How freaking unprofessional!
- They publish boilingfrog's real name on their website, and post links here and on audio asylum. I don't care how right or wrong anyone is with anything else or how angry they are as persons, as a company, you just don't do that. If they can do that, why wouldn't they also be equally unethical in every other matter? With every action, they have opened the doors to doubt and suspicion, not the other way around.
JenaLab's own words make their case completely unbelievable, even if there's a drop of truth to their version of things. With each step of the way, they have acted unprofessionally and/or unethically, and destroyed their own credibility without help from anyone, except maybe morph201, who posted their email to him.
In a way, we should thank morph201 for allowing us to see how very unethical JenaLabs is willing to be when their back is against the wall. As to morph201's treatment here, he set it up and perpetuated it. If he'd simply said from the beginning he was just a curious guy who emailed them for their side, and this is what he got, he would have received no flack, at least not from me. Instead, he posted little winkies and made cryptic claims that it was "his business." People responded to the garbage he chose to put out, and continued to put out, page after page. He could have stopped it any time he chose, but chose to toy with people for whatever sick reasons he held. He deserves no sympathy.
I think I'm going to go listen to my stock R10s now and be happy. CanJam is in less than one week. Wonderful MoTs will be there: professional, ethical, talented, and personable. A community of great head-fiers will be hanging out for a couple days, listening to great gear and having fun. At this point, that's what matters to me.
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