[ExpatinJapan]

Help!

My dx300 won't turn on.....i used it yesterday when i got done using the dap i turned off the power...about 20 minutes ago i went to turn it on but nothing happened the screen isn't turning on so i though maybe the battery was dead. So i went to charge it but nothing the screen isn't turning on..... im out of options does anyone know how to troubleshoot this problem?

Yeah leave it to charge
With another charger

Maybe another cable

Try to remove amp and replace again (QUESTION: is it Amp11mark1 or amp11mark2?).

Also try holding the power/volume control down

When plugged in does it show the charge amounts when you quickly push the volume/power button? Is it the amp or digital battery thats down?


Thanks and all the best

 

[niko1279]

Yeah leave it to charge
With another charger

Maybe another cable

Try to remove amp and replace again (QUESTION: is it Amp11mark1 or amp11mark2?).

Also try holding the power/volume control down

When plugged in does it show the charge amounts when you quickly push the volume/power button? Is it the amp or digital battery thats down?


Thanks and all the best

Its the amp11mark2

I tried holding the power/volume control down and still the screen stays black.

Nothing shows no charge bars are showing the amp nor the digital bar shows.

 

[Whitigir]

Its the amp11mark2

I tried holding the power/volume control down and still the screen stays black.

Nothing shows no charge bars are showing the amp nor the digital bar shows.

Try plugging in overnight to see if it will wake up, good Anker charger FE. If it still doesn’t wake up, and is a new purchase, consider trading it in for a new unit

 

[ExpatinJapan]

Its the amp11mark2

I tried holding the power/volume control down and still the screen stays black.

Nothing shows no charge bars are showing the amp nor the digital bar shows.

Nothing like this then




Might be a warranty issue then

 

[Ken G]

Apologize if this is a dumb question but is there a way to formally validate if I have Amp 11mk2 vs mk1?

 

[14christ]

Apologize if this is a dumb question but is there a way to formally validate if I have Amp 11mk2 vs mk1?

It should say it on the board of the amp. See picture.

 

[dmac6419]

Yeah leave it to charge
With another charger

Maybe another cable

Try to remove amp and replace again (QUESTION: is it Amp11mark1 or amp11mark2?).

Also try holding the power/volume control down

When plugged in does it show the charge amounts when you quickly push the volume/power button? Is it the amp or digital battery thats down?


Thanks and all the best

Hold down the power button for a couple of minutes until it starts, it'll start, might go to the setup screen should give you options, reset if you feel you need or just boot it up if you don't want to lose everything, android be like that sometimes.

 

[niko1279]

Hold down the power button for a couple of minutes until it starts, it'll start, might go to the setup screen should give you options, reset if you feel you need or just boot it up if you don't want to lose everything, android be like that sometimes.

When i get home ill try that. Thx!

 

[dmac6419]

When i get home ill try that. Thx!

Let me know if it works,have a couple of cheap tablets,same issue you having, that's what I did to get them to start, good luck.

 

[Dannx1986]

Apologize if this is a dumb question but is there a way to formally validate if I have Amp 11mk2 vs mk1?

It's also on a sticker on the side of the package box if you still have it.

 

[Dopaminer]

AMP12 installation about to commence!

 

[voja]

AMP12 installation about to commence!

Nice wallpaper

 

[Dopaminer]

Nice wallpaper

 

[niko1279]

Let me know if it works,have a couple of cheap tablets,same issue you having, that's what I did to get them to start, good luck.

I wound up going through the warranty process. I tried everything to my power to get it working but nada. So sadly it's on it's way to get fixed.

 

[paggio]

With dark silicon case blue player looks so sexy. And no more ghost pushes on side buttons, kind of bless...