Dr Fang, i really appreciate the call you made to me just awhile ago. Not many companies in this age would go to such lengths to ensure the satisfaction and safety of their customers, let alone a foreign one. As I also mentioned in the conversation, i am also thankful on your kind gesture.
For the rest of the community, i am very thankful and heartened by some of your comments of concern made after i have posted on the fault. My ear is much better now and i hope that my experience does not affect how you enjoy the product or how you might have been contemplating purchasing this product. I believe this to be a one-off incident and i need to apologize for all the fuss i made although my intentions were to seek clarification on the problem as well as to find out if such a history existed. For those who would like to know, Dr Fang offered to ship a balanced card as well as a new RE600 without the need for me to ship back. Top notch customer service in any part of the world if you ask me, total trust of his customers.
I would also like to repeat my thanks and heartfelt gratitude to many of the users here who offered solutions and words of concern to a stranger like myself. I have not been an active user and i certainly feel that it is a close-knit group akin to a family. You guys are knowledgeable and the best! Thank you so much!
