To be fair, this could not be further from the truth. Yes, while it is true the Chinese mail system is now the primary suspect in my situation, why are they handling my goods to begin with? I can tell you why; it is because I have had to return my DAP to China on several occasions to fix problems that are solely related to Hisound Audio's quality and workmanship. I could care less about a UI that is blocky, counter-intuitive, and extremely primitive. What matters to me, and I assume you as well, is that the DAP actually works and that it sounds good.
Yes, this was my fault and second regret. I regret using a cheaper mailing delivery method, but it did not fail me the 2 times I sent the Studio-V back before and why should it? However, in my initial attempts to deal with Hisound, the sketchy Chinese mail system was my main concern. With that said, when you're constantly sending back a DAP to China for repairs, the fees begin to stack up sharply, especially when Hisound Audio charges you for shipping the fixed or replacement unit back, even though the fault of defection was solely theirs.
I should have listened to the other people and reviews when I decided to do business with Hisound Audio. Your company has given me nothing but trouble the entire time I have been a Hisound customer. Now it becomes no surprise to me why people do not speak about Hisound Audio when they speak about high quality DAPs. In less that a years time, I have sent your company 3 flagship Studio-V players because of problems with quality and integrity. Each time I have spent my own money to ship to you across the world and in a few instances, I have been told I need to pay for the return shipment of my fixed or replaced player. The entire experience has been nothing short of frustrating, disgraceful, and monetarily draining. To top it off, I have never dealt with such incompetence and lousiness when it comes to a product. I realize this can be a fickle industry, but a product of this fetching and caliber should not have such a dismal life expectancy. I feel nothing but contempt for your company, the way your run your business, and the way you treat your customers. Because of your company, I will try my hardest to avoid ever doing business with Chinese audio again, especially Hisound Audio. This means I am rejecting your "generous" offer of making me pay an additional $250 for another Studio-V player. Why would I give you more money, Jack? And how do I know you didn't receive my defective player and misplace it?
Oh and my first regret? Giving Hisound Audio my hard earned money.