[SciOC]

Well another day has passed for me (#878 grey aluminum) with nothing delivered to either my mailing address or email (ie. The Tracking number that was promised long ago, and yes I've checked my spam folder). Supposedly my order shipped a while back but I'm definitely starting to question that given hibys radio silence... Another day tomorrow of hoping. Wouldn't it be great if it just showed up?

 

[Mezzi]

I spent some time looking at the problem and I have to confirm I have no issues at all. Check out this recording I made of my albums on my R6:

https://streamable.com/cq9i8

Looks great, doesn't it? That's because it works!

What I did:

• using Tag&Rename / MP3Tag, I basically stripped all audio files of their embedded album art and I removed all image files from their folders.
• I collected high resolution cover files (best quality/highest resolution as I could find, using Google image search, or www.albumartexchange.com)
• I saved these files as "cover.jpg" or "cover.png" in the respective album folders. Note! "cover.jpeg" doesn't work, so rename that to "cover.jpg"
• I added each file to the album folder and made sure to not include embedded album art.

Please try this and let me know if it works for you.

This is a workaround not a proper app fix. besides no a chance I'm going to strip all the album work out of thousands of tracks just to make it work on one app.
This girl has the right idea.

 

[SciOC]

Hah, look at that. 1 hour after I made that last post, I got a tracking number. The tracking isn't working right yet, but it's finally there!

Edit: Working now, apparently coming tomorrow...

 

[QuadraKev]

Stainless Steel 1100, just got the shipping number!

 

[457139]

If it helps any Mac users, I used an album art app called Yate to save album art in all of my music folders. It's a bit painstaking but worth it, as it seems to work with the Hiby app fine.

 

[2tall3ne]

If it helps any Mac users, I used an album art app called Yate to save album art in all of my music folders. It's a bit painstaking but worth it, as it seems to work with the Hiby app fine.

I’ve been using Yate a few years now, it’s fantastic. Maybe that’s why I didn’t have art issues with Hiby’s app.

 

[msbatman]

Hah, look at that. 1 hour after I made that last post, I got a tracking number. The tracking isn't working right yet, but it's finally there!

I got mine too!! *tears of joy* after 2 long months of waiting.
Probably another 2-3weeks before finally reaching my door I suppose

 

[silverthornne]

Woot! I just got a tracking number from HiBy! Being shipped out via DHL, Stainless Steel order #917!

 

[Joe Bloggs]

Dear all,
Sorry for the recent undersupply of communication. I was recently responsible for exhibiting at Fujiya Avic Spring 2018 in Japan, and stayed behind for further scheduled discussions with our new Japanese distributor-to-be. While the reception to our exhibition was great, the show (reserved well in advance) came at a bad time for us, because our R6 Indiegogo shipments had still not finished, and we must finish shipping the R6s to backers before sales start anywhere other than in China.

While the show did not affect shipments (for the latest updates of which see igg.me/at/hibyr6) it did affect our customer service, for which we're sincerely sorry.

Normal service will resume in 24 hours' time.

Best regards,
HiBy Music

 

[snbrp]

Spoiler

Модест Петрович Мусоргский, "Картинки с выставки", 1874 год.
Modest Mussorgsky "Pictures at an Exhibition", 1874.

 

[Wickham]

I got mine too!! *tears of joy* after 2 long months of waiting.
Probably another 2-3weeks before finally reaching my door I suppose

Mine too! Finally. Order #777 stainless is apparently on the way.

 

[msbatman]

Mine too! Finally. Order #777 stainless is apparently on the way.

My tracking page is still empty.

 

[Wickham]

Try copying the tracking number and going to FedEx directly rather than using the link in your email. I think you'll see that a label has been created. My delivery date in the US is tentatively May 8.

 

[msbatman]

Try copying the tracking number and going to FedEx directly rather than using the link in your email. I think you'll see that a label has been created. My delivery date in the US is tentatively May 8.

Not quite sure it's FedEx for sure. Some of the backers mentioned DHL too. Any case, I tried both, but both returned nothing.

 

[silverthornne]

HiBy's email does note that in their past experience, it takes "a few days" (whatever that means) for the courier to actually offer tracking information through their web service.

**Update: Err, mine is actually working at the Chinese DHL site. Too bad I can't really understand it; I just know that it's being delivered to my city, but I can't understand the tracking events.

***Another update: The Chinese DHL tracking site offers another tracking number that starts with a J and that number works on the USA DHL site. Mine's supposedly on track to be delivered on May 7.