HF-2 errors making anyone shy away?

Jul 6, 2009 at 10:11 AM Post #76 of 187
I'm pretty squarely in the "if it sounds good and is otherwise defect-free then WTH" camp. I just had a book come out with a major publisher. It went through FIVE stages of proofing, and then a production gremlin meant that a few pages of the MS reverted to an earlier version. Twenty-odd errors, three of them significant, in the first hard-cover print run. And when I pointed it out I was told "that's what reprints are for."

So I don't get the vitriol here. I get the irritation, even the disappointment, that a product we'd like to be perfect isn't. But that's what a vendor, and a 30-day guarantee, are for. I can't see that any owners genuinely believe that they'll be forced to keep an HP they can't live with for a legitimate QC or other reason.

High-end audio is a curious pursuit. Until fairly recently, it was a collection of boutique operations servicing the needs of a sympathetic, if critical, constituency of enthusiasts, and cosmetics were way down the list of desiderata/expectations (cf. early Naim/Linn/Arcam) gear, etc). Now we expect perfection across the line, from cottage industry ops onward. I've owned about 8 Grados from RS1 on down and none of have been cosmetically perfect and none have sounded any the less for that. For me, it's part of the house style: handmade, sometimes oddly.

Anyone owning or queuing for an HF2 is covered in three ways: by the vendor's 30-day guarantee, by Grado's 1-year warranty and then by TTVJ's justly renowned service. Given that, as well as the rational belief that Grado and TTVJ will sort these problems out, it's time to move on. Really.

o
 
Jul 6, 2009 at 11:03 AM Post #77 of 187
Ironic: "HEAD-F1". Is that supposed to stand for "head-screw"? That seems to be the case on the forums when people get riled up in threads.
wink.gif


I wonder if mine will turn up with or without the misprint. I wonder if the delay was caused by having to fix it?
 
Jul 6, 2009 at 11:42 AM Post #78 of 187
Quote:

Originally Posted by Kclone /img/forum/go_quote.gif
It is not just the HF-2 but they PS 1000 too. Mine came in with scuffing, chips, scratches, and a sticky substance all around the edges, like there was some sort of adhesive around them or something. They collet dust and other elements rather easily. I was not happy to pay that kind of money and have them come in like that. At least it sounds like they will rectify it as soon as they can. The thing is, that will be awhile since they don't just have any extra hanging around that they could just send out.


Mine had the sticky finish and it seems to pick up marks easily (although you can polish these out without affecting the finish).Why didn't stick with the more matte type finish that was on the PS-1's.

Are they going to change the finish or is this only a problem with the first batch?
 
Jul 6, 2009 at 12:54 PM Post #79 of 187
I'd just like to receive my HF-2 and listen to it. Anyone else in the same camp?
 
Jul 6, 2009 at 12:56 PM Post #80 of 187
Quote:

Originally Posted by Uncle Erik /img/forum/go_quote.gif
If you're pulling hairs over it, get a piece of 0000 steel wool and fix it yourself.


Don't use steelwool for headphones, the neodym magnets will collect steelwool dust, some of it will block the diaphragm's moving parts and the systems will be likely to become defective. I killed my MS Pro systems that way, getting substitute systems was complicated and expensive.
 
Jul 6, 2009 at 1:54 PM Post #81 of 187
For those who had seen my post in 180-page thread:
I did forwarded original email that I got from GRADOINFO1_at_, to the boomana.
why they replied to me during weekend and who actually did it... not sure but it was reply on email that I sent to info__at__gradolabs.
And I was really upset with this reply so decided to share with you guys.
 
Jul 6, 2009 at 2:02 PM Post #82 of 187
"Handmade" IMO stands for: the best possible quality control due to manufactoring piece by piece by only a handful of experts, each blessed with enough talent, eyesight, enthusiasm and high sense of responsibility and hopefully also being remunerated for.
IMO "handmade" is a grade (and a speciality nowadays) for the sake of which we are willing to pay a high price after all.
I'm so curious what suprise, beside sticky scratched housings, my intended PS 1000 will hold in store..... maybe "PX 100" in big red letters?
eek.gif
 
Jul 6, 2009 at 2:31 PM Post #83 of 187
Quote:

Originally Posted by mopps /img/forum/go_quote.gif
"Handmade" IMO stands for: the best possible quality control due to manufactoring piece by piece by only a handful of experts, each blessed with enough talent, eyesight, enthusiasm and high sense of responsibility and hopefully also being remunerated for.
IMO "handmade" is a grade (and a speciality nowadays) for the sake of which we are willing to pay a high price after all.
I'm so curious what suprise, beside sticky scratched housings, my intended PS 1000 will hold in store..... maybe "PX 100" in big red letters?
eek.gif



I've got hand made watches, clothes, furniture and many other things. One of the reasons I bought them hand-made, for a higher price than otherwise, was because of higher quality finish and exclusiveness. If I was getting one of these cans I'd be expecting the same thing and i fully understand the frustration some have vented here. High standards make better products and this cans are celebrating something after all. But, like it has been stated more than once, anyone can return them as they please, although for overseas buyers, I don't it will happen.
 
Jul 6, 2009 at 2:35 PM Post #84 of 187
Quote:

Originally Posted by igor_f /img/forum/go_quote.gif
For those who had seen my post in 180-page thread:
I did forwarded original email that I got from GRADOINFO1_at_, to the boomana.
why they replied to me during weekend and who actually did it... not sure but it was reply on email that I sent to info__at__gradolabs.
And I was really upset with this reply so decided to share with you guys.



Well, I hope for all our sakes that this was a mistake, an automated reply, or something like that. Let's wait till we hear from Todd before we really get worried about what Grado's response is.
 
Jul 6, 2009 at 3:09 PM Post #85 of 187
Quote:

Originally Posted by igor_f /img/forum/go_quote.gif
For those who had seen my post in 180-page thread:
I did forwarded original email that I got from GRADOINFO1_at_, to the boomana.
why they replied to me during weekend and who actually did it... not sure but it was reply on email that I sent to info__at__gradolabs.
And I was really upset with this reply so decided to share with you guys.



I've read through Amazon feedback, and Grado has a history of burning bridges with their customers by treating them like beasts. It's a family owned business, and I doubt any of them had any formal business training. If they did, they'd have better people skills.
 
Jul 6, 2009 at 3:14 PM Post #86 of 187
Quote:

Originally Posted by WittyzTH /img/forum/go_quote.gif
Beside the typo, mine is in good condition. Only thing, I concerned is the cable between the cups and Y splitter is a little in the odd shape.


I have the same problem I think. The plastic covering for the cable does not fit "tight" so you can squeeze the plastic covering and it will deform. I wonder if this is just the same cable as for the RS-1i etc.
 
Jul 6, 2009 at 4:18 PM Post #89 of 187
I'm still waiting for mine, typo or not. Sure I'd rather it be fixed, but it won't bother me.

It won't surprise me at all if Grado has a large number of incorrectly engraved cups sitting in manufacturing with this problem. It would be in their best interest to order as many at a time as they knew they could use.

It's an honest mistake, but a relatively large one since it's so prominant. Everyone wants perfection, including Grado. I doubt they'll be very excited when they find out about this.
 
Jul 6, 2009 at 4:18 PM Post #90 of 187
Quote:

Originally Posted by igor_f /img/forum/go_quote.gif
For those who had seen my post in 180-page thread:
I did forwarded original email that I got from GRADOINFO1_at_, to the boomana.
why they replied to me during weekend and who actually did it... not sure but it was reply on email that I sent to info__at__gradolabs.
And I was really upset with this reply so decided to share with you guys.



Care sharing the content of the email? Cause you just tease us when referring to it, but not letting us know what it said...
wink.gif
 

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