Featured Sponsor Listings

HF-2 errors making anyone shy away?

Jul 6, 2009 at 3:01 AM Post #46 of 187
On the one hand, we would love for things to be perfect, I can imagine some dismay at the typo. I can also imagine that Todd and Grado might be a bit embarrassed about this. On the other hand, this is not the typical product. It is a one-off product designed to celebrate us and to offer us something special. This is a thank you product and I appreciate it. I don't know anything about Grado's manufacturing operations, but I would guess that this product, more than the rest, has something of an ad hoc manufacturing process.

Right now, this is not the time for me to buy new headphones, but I wish the time were different. I find it hard to be very critical of this mistake, though I join those who wish it had not happened. I hope that these phones will be available for awhile, hopefully when my economics improve. Typo or no. If nothing else, the typo adds to the memory.
 
Jul 6, 2009 at 3:20 AM Post #47 of 187
Quote:

Originally Posted by mrarroyo /img/forum/go_quote.gif
I am going to get flamed but so be it. A while back there was a similar thread on "Friday Grados" specially w/ the over application of glue. Now it seems there was an error/oversight w/ the laser engraving of the 1 instead of an I. Well, errors happen and I am sure that it will be addressed by Todd/Grado as the business persons they are.

What I wonder is how many here would tolerate the same finish (or lack thereof) if they were buying a new watch, car, diamond ring, etc. My point is that some have posted making light of those complaining of the poor finish and IMO although we can not expect perfection what has been shown is far from being perfect and should be corrected. Luckily both Grado and Todd are professionals and I am positive they will address the issues.

So lets relax and wait till everyone is back from the long holiday weekend.
wink.gif
Good luck, and yes I ordered a pair on 5/30.


I think you put it better than what I had intended to. I would imagine myself throwing a hissy fit if my factory new car has a scratch line on her body!
tongue.gif


That aside, I had a talk with local friends who are more familiar with Grado cans and it seems that this kind of QC is normal when it comes to Grado so I suppose I could rest easy now?
 
Jul 6, 2009 at 3:26 AM Post #48 of 187
I'm holding my purchase at least until the QC issues have been fixed.
 
Jul 6, 2009 at 3:30 AM Post #49 of 187
Well the other HF2 thread has been closed for the time being till an official reply comes from TTVJ/Grado. If this first batch results in multiple returns, I could only see further delay till the issues at hand (incorrect lettering and finish of the cups) are fixed. Regardless of the length of delay - so be it and let the people receive cans that we can be proud of.
 
Jul 6, 2009 at 3:39 AM Post #50 of 187
Quote:

Originally Posted by cheemo /img/forum/go_quote.gif
Well the other HF2 thread has been closed for the time being till an official reply comes from TTVJ/Grado. If this first batch results in multiple returns, I could only see further delay till the issues at hand (incorrect lettering and finish of the cups). Regardless of the length of delay so be it and let the people receive cans that we can be proud of.


I agree. The real delay will be what to do with the shipment of 56 that Todd is getting now. I would assume that they are all going to be F1 HF-2s as well. Todd and Grado are going to have to figure out what to do with those, for the time being.

My guess is that the phones will be offered to those who don't care about the F1 error, in descending order of order-placement. Those who want or don't care about the F1 would be able to get it, those who do will be pushed to the next corrected batch. I would assume that those who have already received the mislabeled phones will be given an option to return them to have them fixed or to wait till the corrected phones come in, then to have them replaced at that time.

I would think that they are going to concentrate on getting orders filled first, as by all accounts the mislabeled phones function correctly and fixing them can be dealt with asap once the outstanding orders have been filled. If the error rendered the phones non-functional, then they would have to fix those phones first, but as long as it is just a cosmetic issue, then I would assume they would focus on getting as many cans in the hands of customers as possible first.

Pure speculation on my part, btw. This is how I would handle it, but whatever plan they come up with will work as well, I am sure.
 
Jul 6, 2009 at 3:42 AM Post #52 of 187
Quote:

Originally Posted by K3cT /img/forum/go_quote.gif
Well, I just noticed that now. Why did it get closed anyway, the thread got too hot to handle?


There was a post with an unverifiable response from Grado made, and the mods felt it better to close the thread until we could get a verifiable response from Grado or Todd, whereupon it will be reopened. No need to ruminate on it though... we don't need mass thread lockings tonight!
 
Jul 6, 2009 at 4:15 AM Post #53 of 187
Quote:

Originally Posted by UglyJoe /img/forum/go_quote.gif
There was a post with an unverifiable response from Grado made, and the mods felt it better to close the thread until we could get a verifiable response from Grado or Todd, whereupon it will be reopened. No need to ruminate on it though... we don't need mass thread lockings tonight!


True. I'm surprised that this new thread is still up. All of the level headed people seem to have reached the same decision. The QC is unacceptable, but the error is pretty minor, and complaining about it is not going to help anything. All we can do is wait for a response. Looking at past experiences, both TTVJ and Grado have always supported this forum to the best of their ability. The entire HF-2 project was designed to support this community. And already people are incensed about a typo? Personally, I wouldn't mind the F1 error.
 
Jul 6, 2009 at 4:20 AM Post #54 of 187
Anyone get the sinking feeling that we may be seeing the demise of the HF-2 project, and all purchasers beyond the first batch will soon be seeing refunds.
 
Jul 6, 2009 at 4:31 AM Post #55 of 187
Uh, can someone update me? What is this F1 issue and other flaws? Mine was shipped last Monday and I'm frightened now...
 
Jul 6, 2009 at 4:41 AM Post #56 of 187
Quote:

Originally Posted by charliex /img/forum/go_quote.gif
Anyone get the sinking feeling that we may be seeing the demise of the HF-2 project, and all purchasers beyond the first batch will soon be seeing refunds.


If that ever happens, those few headsets that shipped out will be worth a fortune instantly.
 
Jul 6, 2009 at 4:49 AM Post #57 of 187
Quote:

Originally Posted by charliex /img/forum/go_quote.gif
Anyone get the sinking feeling that we may be seeing the demise of the HF-2 project, and all purchasers beyond the first batch will soon be seeing refunds.


I hope not. On a personal note I missed the CJ handout by 10 minutes and the first batch after by a couple orders. Hope this Fridays shipment isn't a third missed opportunity.
ph34r.gif
 
Jul 6, 2009 at 4:51 AM Post #58 of 187
Quote:

Originally Posted by charliex /img/forum/go_quote.gif
Anyone get the sinking feeling that we may be seeing the demise of the HF-2 project, and all purchasers beyond the first batch will soon be seeing refunds.


I doubt so. The backlash to TTVJ and Grado's reputations will be unimaginable.
 
Jul 6, 2009 at 4:55 AM Post #59 of 187
Quote:

Originally Posted by charliex /img/forum/go_quote.gif
Anyone get the sinking feeling that we may be seeing the demise of the HF-2 project, and all purchasers beyond the first batch will soon be seeing refunds.


I have stayed out of this whole development, as I am pretty far down on the list, and I am sure all problems will be ironed out before my batch is mailed.

Grado will not cancel the project, because too much is riding on this. If it were to be canceled, an ENORMOUS damage would be done to the credibility and standing of Grado with this site as well as the greater market. It would be a PR nightmare, and it would leave a very bitter taste in the mouth of anyone who pulled the trigger on this, myself included.

Grado makes an outstanding sounding headphone that is perfect for the music I listen to. It is imperative that they fix any issues with the HF-2, and I am sure they will.
 
Jul 6, 2009 at 4:58 AM Post #60 of 187
Quote:

Originally Posted by mrarroyo /img/forum/go_quote.gif
I am going to get flamed but so be it. A while back there was a similar thread on "Friday Grados" specially w/ the over application of glue. Now it seems there was an error/oversight w/ the laser engraving of the 1 instead of an I. Well, errors happen and I am sure that it will be addressed by Todd/Grado as the business persons they are.


Well, maybe I'm going to get flamed. I'm one of the recipients of a "late Friday RS1", although my pair isn't as bad as the one that started that initial thread. I'll just say that I was less than satisified and a little surprised about the responses I got when I made inquiries about my pair. I did keep mine because the defects weren't that bad but the whole thing still left a little bit of a bitter taste in my mouth.

FWIW, I have ordered the HF2 and probably will keep it if I receive an H1 version.
 
You must log in or register to reply here.

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)
Back
Top