My experience of buying an arrow didn't go very well!
I decided to buy one last week, i was choosing between the arrow or jds labs C5, mainly for the bass boost.
Anyway, finally decided to go for the Arrow, so ordered one from the website, and chose to pay with Paypal, but unfortunately the link to Paypal messed up and it said i had been timed out.
This resulted in me having an order email with order number, but no way of paying for it!
No problem, so i emailed Robert to tell him what happened, and received nothing back.
I waited a few days, then i bought the C5!-A question i asked jds labs about the charger was answered within 10 minutes, and it was sent within 30 minutes.
I'm still waiting to hear from Robert!
Good customer service is so important. You need to know you will be looked after if anything goes wrong..