I'm new here and I really wish this is something I didn't have to do.
Let me say first off all that I'm not the type to get frustrated over every little issue. I also understand the problems associated with small businesses and I'm not oblivious to this.
I decided to purchase the Headstage Arrow from headphonia.com a few months ago, after looking for as much info on it and finding almost nothing but good reviews. So I took the plunge, and everything seemed OK.
I then waited for my delivery. It didn't arrive on time. Ok, like I said I understand why the wait might be longer, but it got to the point where I was worried. Did I do something wrong? I checked and rechecked. I checked my email. I checked my PayPal statements, I checked my local bank account. The money was indeed deducted, and the dates and such corroborate. So I emailed them. No reply. I emailed again. No reply. Now I'm getting frustrated.
I'm a bass player and a couple of years back I ordered a custom bass from a small company known to be very busy and thus I may not be updated on its progress because for whatever reason, they can't check and reply to my emails. This was a $5000 order. I am not rich. But in this case, at least I got a reply. At LEAST, there was some acknowledgement. With the headstage, it was like I didn't exist after the order was placed. There was absolutely NO correspondence. Adding to the worry was the fact that when I signed in to their page, there was the amp in my cart, seemingly as tho I forgot to place the order. Again, I checked EVERYTHING and this was not the case.
I don't want to get into this (and feel it somewhat unnecessary) but I'm not well. It isn't the flu. Add to that the fact that my work is a 24 hr thing. With all that in mind, by this I point I just threw my arms up in frustration and admitted I had been cheated. No, that didn't make it better.
Last Sunday, DHL shows up at the door. I open the package: Oh hey - it's the Headstage! I hadn't been cheated. Oh well. Must be really bad over there. I won't know cos nothing was said, no email offed any explanation. That sucks but hey, what am I gonna do right? At least I got this amazing amp.
Well. Anyone wanna guess how it sounds?
It would be good.. No - GREAT. For people who are only capable of hearing in the left ear. Yes, the right channel was completely dead. I used different sources, headphones, even interconnects. I did this over and over again to rule out the possibility that it could be something I'm overlooking.
Sorry. The right channel is dead. Did I (action) or (something)? Yes. I tried that. I tried everything. I understand the technology. But still I looked for a "it must be something I'm not doing right" issue to justify this purchase.
I found nothing.
I emailed them an hour ago. Long story short, I'm here to warn anyone thinking of purchasing this amp about the possibility that this could happen to you. I genuinely hope you do it have the kind of experience I did with this headphone amp. I absolute hate this. But I can only go so far. They may have problems, but this is not the way to do business. I'm sorry.
I feel that I've just spent money - that I had to save - on a lost cause, and that I won't ever receive a reply on what to do; There was no reply to my previous enquiries so why should there be any ow?. If anything happens to the contrary, I will post it here. If I'm dead wrong, I will admit it.
My advice - stay away and save your money on something that doesn't make you THIS disappointed. I really wanted to love this amp - I really did. It's just sad.