[justin w.]

i promise it is coming. the past year has been a lot of catching up. I finished assembly of the current batch of BHSEs a while ago i just need room to test them, and the easiest way was to get the GS-X mk2s shipped out, and the 115V ones just went out today, the 230V early next week
 
As for the next batch, that is coming faster than expected. This boat has a container with all the parts that will be powder coated: http://www.marinetraffic.com/en/ais/home/centerx:22.59491/centery:34.35631/zoom:8/oldmmsi:566853000/olddate:lastknown
 
I also just got samples of aluminum parts and they were all good! No problems with the aluminum this time! That problem cost me a year last time. I wish it were possible to be like Apple and when you have a problem, the factory fixes it the next day. For each of my problems, it's starting over and another 8-16 week wait for samples.

 

[purk]

  Well, I am one of the guys here have waited for more than 2 years.  From my point of view, the problem is the website gave me an incorrect expectation at the very beginning.  At the time I ordered mine, headamp website indicated the waiting time would be something like 14-16 weeks.  To be honest, I never expect I will get mine in 16 weeks.  I expect it would be at least 32 weeks.  Now, I have been waiting for 121 weeks something already, and I am still waiting.  That is more than 7.5 times of the website originally indicated.  Currently, the website changed to request quote.  If I were told the waiting time is more than 2 years, I am able to consider whether to order it or not.  Even after waiting for 121 weeks, I won't feel bad because I expect that.  At the end, instead of happily waiting for my new equipment, it turns to let see how it goes as I have waited that long already.  Anyway, it won't make any difference in my living even if I get my money back.
 
What I can say is I am neither happy nor angry like most of gentlemen here.  However, even if BHSE is the best audio equipment in the world, as a customer, it makes me feel like I get cheated, and that has stopped me to order GS-X mk2 since I don't know how long the waiting time would be with 12 weeks indicated in the website.  After getting my BHSE, I still need to pray and hope it will last for years.  Otherwise, it may take years to fix it, or the waiting time will be longer than the time I enjoy it.

I understand your point of view and went through that myself.  I had to wait for a long time to take the delivery of both the GS-X MKII and BHSE, but once the wait is over you will be rewarded with the best commercially available stats amp out there.  The BHSE has a top class sound and the best build quality to match.  It really is a work of art.  I can easily see Justin charging 8.5k without doing a direct sale.  Have you ever notice what others are charging for inferior stat amps with significantly lesser build quality?  Great things will come to those who wait.

 

[madbull]

  i promise it is coming. the past year has been a lot of catching up. I finished assembly of the current batch of BHSEs a while ago i just need room to test them, and the easiest way was to get the GS-X mk2s shipped out, and the 115V ones just went out today, the 230V early next week
 
As for the next batch, that is coming faster than expected. This boat has a container with all the parts that will be powder coated: http://www.marinetraffic.com/en/ais/home/centerx:22.59491/centery:34.35631/zoom:8/oldmmsi:566853000/olddate:lastknown
 
I also just got samples of aluminum parts and they were all good! No problems with the aluminum this time! That problem cost me a year last time. I wish it were possible to be like Apple and when you have a problem, the factory fixes it the next day. For each of my problems, it's starting over and another 8-16 week wait for samples.

thanks for the update.
 
Still waiting to know if you have read my email from June 23 (lsilvaj at gmail dot com)
 
I'm not asking anything, the amp is fully payed and I dont have ANY hurry to get it (I'm probably the only one not worried about that), so it's not that I want to bore you with unnecessary requests.
 
but since the amp is getting ready, the matter which I refer on the email is very important.

 

[Bimber]

  i promise it is coming. the past year has been a lot of catching up. I finished assembly of the current batch of BHSEs a while ago i just need room to test them, 
 
As for the next batch, that is coming faster than expected. This boat has a container with all the parts that will be powder coated: http://www.marinetraffic.com/en/ais/home/centerx:22.59491/centery:34.35631/zoom:8/oldmmsi:566853000/olddate:lastknown

 

 

Good.
But I have a question.
How long should  I  wait my BHSE?
For example(ours correspondence):

 

[arnaud]

Bimber, your order is cancelled due to excess of annoyance!

 

[Audio Jester]

Bimber, your order is cancelled due to excess of annoyance!

Don't know if that's fair? Bimber has only made two posts in this thread recently.

 

[wink]

With Bimber's attitude that could be interpreted as two too many.

 

[karlgerman]

There is one big question for me. If someone outside from the US got his KGBHse and the unit developed a technical failure, even in warranty, i think it would be more economic to find a repair solution in your home country.
 
Is this possible and is the circuit layout ( i think it´s legally available on the internet) ok for the Blue Hawaii?
Should be a way to do it if one find a specialist in electronics.
 
Just thinking in case something really happens--- and Justin maybe favour this solution too.

 

[astrostar59]

From an outside perspective, so shoot me down if you like. I work with many small businesses, one being a tube amp manufacturer.
It is all about parts, cash flow and paying suppliers, getting money in, the order book.

I absolutely sympathise with Head Amp on all those counts. BUT Head Amp has been around a while now, and has the most solid customer order book I have come across. My bug with all this is the deposit v order delivery. If a company expects clients to bank role their cash flow problems, I am not sure if that is right? If a contract is created where a client is aware of that, and that the money is used to fund the companies production processes, then it is absolutely fine.

Where this comes unstuck, is if deadline and delivery windows are broken. It should be a contract v delivery and a fail safe if the company went south i.e. money in escrow or something.

I am sorry if this offends anyone, and is my minute contribution to this thread. Take it or leave it as you see fit.

 

[purk]

From an outside perspective, so shoot me down if you like. I work with many small businesses, one being a tube amp manufacturer.
It is all about parts, cash flow and paying suppliers, getting money in, the order book.

I absolutely sympathise with Head Amp on all those counts. BUT Head Amp has been around a while now, and has the most solid customer order book I have come across. My bug with all this is the deposit v order delivery. If a company expects clients to bank role their cash flow problems, I am not sure if that is right? If a contract is created where a client is aware of that, and that the money is used to fund the companies production processes, then it is absolutely fine.

Where this comes unstuck, is if deadline and delivery windows are broken. It should be a contract v delivery and a fail safe if the company went south i.e. money in escrow or something.

I am sorry if this offends anyone, and is my minute contribution to this thread. Take it or leave it as you see fit.

You are absolutely correct here for companies with larger overhead with less customary and higher overhead.  However, Headamp is pretty much a one-man operation (now with helpers) who has basically choose to build very highend custom made amplifiers.  Name one other mfgs that able to approach his level of craftsmanship, sonics, and color options.  His operation will be much more efficient (IMO) if he just stick with either black or silver and up charge for other colors.  This way he can have the standard faceplates in stock and ready to go while the customer who want other colors will have to pay up & wait longer for it .  From my point of view, his matriculating chassis work & standards are to blame here.  However, at the end of the day he always deliver and his customers do get magnificence amplifier that also is a work of art.  Additionally, the GS-X MKII & BHSE also hold on to its value compared to anything else out there and his products do really stand the test of time.  My original Gilmore Referenced Balanced (Circa 2004) continues to outclass every solidstate amps that I ever compared with.  Back in his earlier days of using pre-fabricated cases, things used to progress much faster at Headamp from what I remember.  Would his customers like him to drop his standards in exchange to a faster build time?  I rather leave him alone and let him do his things.  BTW, I happen to own the Sennheiser Orpheus system, and I truly believe that the level of craftsmanship on my BHSE is at least on par if not better than my HEV90 amplifier and that is the highest compliment I can ever attest to any manufacturer out there.

 

[mulveling]

  I understand your point of view and went through that myself.  I had to wait for a long time to take the delivery of both the GS-X MKII and BHSE, but once the wait is over you will be rewarded with the best commercially available stats amp out there.  The BHSE has a top class sound and the best build quality to match.  It really is a work of art.  I can easily see Justin charging 8.5k without doing a direct sale.  Have you ever notice what others are charging for inferior stat amps with significantly lesser build quality?  Great things will come to those who wait.

 
Even 8.5K is quite low for distribution. In the crazy 2ch world, certain companies (for example, VAC has gone particularly price-inflation crazy) should be embarrassed to charge what they do for gear that is no better in build/sound quality (probably not even that) vs. the $5600 BHSE. Sure it's different applications, but you can still try to compare quality and what you get per dollar -- I had a VAC $14K preamp that was nice but the BHSE is easily built to a higher standard of quality and sound. VAC's top line stage is 60K (that's USD, not input impedance), and oh look, it uses an RK50 just like the BHSE!
 
That said, I can see that the increasingly long wait times here are extremely daunting. I agree that the website should not be setting unrealistic expectations. 

 

[Crashem]

I doubt justin is beginning to cover his material costs, let along other costs, with the deposit. Plus he is using no longer manufactured parts to build these amps. While it may seem now that he has orders a plenty, it probably wasn't as obvious when he had to order parts way back when. Remember his order sizes have gone up tremendously. Now I get why people who didn't research the issue and ordered from justin based on what was said on the website or even personally quoted or on their experience with other vendors, might be angry or frustrated. If they did their research, they would have realized that these amps are basically bespoked items. Justin does not use materials that are convenient, but waits to get materials up to his standards. Look through the thread to see the care and high standards he applies to materials and the hassle/expense required. For example, If would just have used off the shelf chassis from mouser or mable or whomever, we would have gotten our amps way faster. But I for one am paying for the bespoked construction with his standards so if part of the cost is wait time, I rather wait and have it done right. More importantly, after researching, I realized the situation and possible delays that justin could never have predicted.

I would not tolerate these wait times and situation from most vendors as the risk would be too much or the wait not worth it. However, given Justin's history and quality of product, I'll do so if not happily. I knew what I was signing up for.

Now I am not excusing any delays in refund requests for those who want them or didn't understand the situation and changed their minds. If they are unhappy with Justin's response time, I would recommend they solicit on this thread to have someone else refund their deposit and take their place in line. I am sure many would be happy to. I actually did that a while back and glad as it saved me 1 year to 2 year wait. If anybody is tired of waiting, I would be happy to take their place in line for the BHSE.

 

[Audio Jester]

I have no problem with a long waiting period, but I do feel that it is important to be upfront with customers and give them an accurate delivery date. I understand that things can happen that change a delivery date, that is a problem for all industries, but in my opinion the business then needs to supply a new delivery date that is realistic and possibly a bit further away to cover any further issues. I would doubt there are many people that would complain about receiving their product early if the business happened to overestimate the prodution time after adjusting it forward.

 

[madbull]

I have no problem waiting 2 years for the product as that was already expected.
 
Now, having to wait for weeks or months for a simple email reply is something that really gets on my nerves. If you don't have time to answer an email or at least to send a standard reply ("we have received your email and will get in touch" etc), you shouldn't run a company, sorry.
 
It's not the first time this happens to me, unfortunately. All that "the wait will be worth" doesn't make up for the fact that I have to keep coming to a forum begging for at least a signal that a email has been read. And not having any.

 

[justin w.]

i just repleid