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Head-Direct / HIFIMAN Customer Service TEAM

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  1. TeamHiFiMAN
    Quote:
    We do not plan to do any change to the latest HE400 because we already made a little adjustment for it (even if it is not perfect yet). Next, we gonna make more headphones which will sound much better than HE400.
    You all can take my words here, and we will do our best to accomplish what we promised before. Unfortunately, we cannot tell you what exactly we gonna do with our any stuffs just because it is a SECRET! So sorry, buddy. Other than that, we are so glad to help you out on everything if we are able to. Besides, I can guarrantee everything you get from us will be worth of the money you take out of your pocket.
    Appreciate it.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  2. jerg Contributor
    Quote:
     
    Is it possible to at least exchange for an older revision HE400s? Like we all said, the new sound is problematic. When I sent my older pair to you guys for replacement due to a hole on one of the drivers, I didn't want the replacement to sound worse than what I sent away.
     
  3. TeamHiFiMAN
    Quote:
    Recently, we do not have the plan for HE-7. However, we do have the date when RE-600 & HM-901 released. You can browse our official website for more info. Furthermore, you can get them both vvvvery soon for trying on. They will not let you down, we promise. [​IMG]
    The HE-7, which is gonna be the flag-ship headphone of HiFiMAN, is still under construction. So the release date is still a secret. [​IMG]
    Regards,
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  4. TeamHiFiMAN
    Quote:
    Understood, but I need to contact the boss for sure. Besides, if you are willing to exchange for the older version, you might have to pay the coming and going shipping fees which you must not be willing to pay. [​IMG]
    I'm telling you this just because this BACKWARDS exchange is out of our replacement policy, so we cannot pay the going part of that shipping.
    Hope you can understand our situation.
    More important, please describe what your previous HE400 looks like in order to make a CORRECT replacement for you. More details, much better.
    Regards, [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  5. TeamHiFiMAN
    Quote:
    That does make sense!! Thanks, bro. [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  6. jerg Contributor
    Quote:
     
    You guys don't have unused white driver (older revision) HE400s in stock still? Do I have to back-exchange for the specific unit I sent to you guys or can I actually get a fresh replacement unit that's an older revision?
     
    The reason I sent my old pair for replacement was because there was a hole on the right driver diaphragm which was there ever since I received that pair. Why would I want the defective pair back?
     
  7. TeamHiFiMAN
    Quote:
    Hi dear,
    Sorry for the issue our headphones currently have. We will remove the bad hissing and piercing in the following products.
    Nothing is perfect, so we are just making it better and better.
    Look forward to your more voice here.
    Regards,
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  8. TeamHiFiMAN
    Quote:
    We do have some old version in stock right now, but we still need to ask the boss for help. If everything is OK, we will back exchange for you. Sound good?
    Wait for my response, thanks a lot !
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  9. jerg Contributor
    Quote:
     
    That seems to be the best compromise right now, although I hope you have at least a few older revision HE400s in stock, as I'm sure a few others would like an exchange if possible too.
     
    Please just make sure there is no damage on the replacement pair (especially check on the driver diaphragms), and that the channel vol balance, and impedance balance, are right. My first HE400s had impedance issues, second pair had damage on diaphragm, this (new version) third pair is just tuned wrong with the treble like we talked about, I'm really hoping this will be the very last exchange I need to do to get a satisfactory pair as I've already sunk $100 into shipping alone.
     
  10. TeamHiFiMAN
    Quote:
    Sorry, sir.  I wonder what you want us to do for your Rev. 3 of the HE-400? Back exchange to Rev. 2 or something else?
    Anyway, we are glad to help you out.
    Regards
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  11. TeamHiFiMAN
    Quote:
    No problem, dude. We gonna deal with it ASAP for you, alright? [​IMG]
    Regards,
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  12. jerg Contributor
    Quote:
     
    Great! I'll PM you my Head-direct account name just so when I return the current pair you guys will know it's me.
     
    Will I be able to send these back for back-exchange for a fresh pair of rev2 HE400s now, or do you have to hear back from the boss first?
     
  13. MattTCG
    What is the story with the he-600? I see no information on the website or anywhere else. Can someone provide a link?
     
    thanks...
     
  14. TeamHiFiMAN
    Quote:
    Hey, dude. I need to talk with my boss first, and contact you via email maybe three days after. I will not forget this thing, I promise. You can email us at head.direct.customerservice@gmail.com to show your account name and invoice.
    Then, I will make a backward replacement for you. Sounds good? [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  15. TeamHiFiMAN
    Quote:
    Hi dear,
    Recently, there's no any clue that we gonna make the HE-600. But we will do in the future.
    Thanks for your inquiry.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
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