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Head-Direct / HIFIMAN Customer Service TEAM

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  1. jerg Contributor
    Quote:
     
    I'm actually already in touch with Wang Hong about this, we'll sort something out I suppose.
     
    Still, before anything is done: are you absolutely 100% sure that nothing will be retuned or revised again with HE400s to resolve the piercing treble? I would not wanna backward-replace only to find out that you guys eventually still revised the drivers again.
     
  2. I95North
    @ Eric

    It's evidently obvious that you guys retuned the yellow magnet housing drivers to be a different sound signature by many posts here in this customer service thread..That yellow magnet housing was labeled v3 by many users here that acquired them..

    With that being said I would also assume that it's safe to say if I purchased a white magnet housing driver which should be rev2's sound signature "warm and not overly bright in the treble/ higher end?", that's what I'd get??

    Just curious

    Thanx Eric..
     
  3. Guess?
    ahhh, just what the f***! [​IMG] I've been reading threads for three months, and when I actually pull the trigger on the HE-400 and even buy TWO PAIRS, everybody starts to dislike the new revision and even returning the mighty (up until now) $400 headphone. So I'll wait for the headphones to travel half the globe for what... I'm just so disappointed, why the third revision? You are obliged to tell us why, what was so wrong with the second revision with the white plastic that everybody adored, it was too perfect? WHAT?
     
     
  4. I95North

    Qc issues was a minor problem with v2.. Some but very little were having imbalance issues between the two drivers with their set but again only a handful had issues.

    Hey for all we know it was alot more only HiFi man would know that and that being said would prompt yet another revision change in which got us here to rev3.

    In pursuit of reliability at the cost of sonic changes..
     
  5. cuba_guy
    Feel exactly the same. Spend so much time deciding and finally went with he-400, and it looks like that i will get something diffrent that what i wanted! Please find a solution to this problem, if i have to send them back and pay for it that it's fine, but i want to have a headphone with rev2 sound!
     
  6. conquerator2
    Hi Erik!
     
    Could you possible tell me at least a time frame (is it this year or spring/summer/fall next year, just roughly) when the next HIFIMAN product(s) is coming out?
     
    Im about to pull the trigger on the HE-500 but would like to know if something from you is released until the end of the year, in a similar price range [​IMG]
     
    I really wouldnt want to buy the HE-500 just to discover that the HE-50/5000/60/600/6000 is coming out soon [​IMG]
     
    Thank you very much again.
     
    Sincerely, Luke
     
  7. TeamHiFiMAN
    Quote:
    Yes, exactly. What you get is the rev.2 which sounds warm and not overly bright in the treble.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  8. TeamHiFiMAN
    Quote:
    Honestly, we do not have the plan to revise the drivers again. However, we could if possible.
    In my opinion, you have two options so far:
    1. Back-replace to the rev.2 (white drivers);
    2. Wait to forward-replace to the future rev.4 if it exists.
    What do you think?
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  9. jerg Contributor
    Quote:
    Uh...Eric bro, didn't you see your boss's post earlier today?
     
    http://www.head-fi.org/t/630549/open-announcement-on-the-hifiman-he-400
     
  10. TeamHiFiMAN
    Quote:
    Sorry, dude. We do have some rev.2 in stock currently, but we do not have so many that you expected. As a matter of fact, we just have a few in factory and not for sale any more.
    If you really stick to back-exchange to the rev.2, we can arrange the replacement for you soon. But in advance we have to talk about the detail via head.direct.customerservice@gmail.com
    Regards,
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  11. edmundtyw1
    Hey i bought a second hand HM-601 but didn't receive much information about the warranty and can't contact the buyer. However, a while ago i accidentally spoilt the HM-601. Any possible way for me to get it repaired. I'm located in Singapore. thanks
     
  12. TeamHiFiMAN
    Quote:
    Got it, bro. I was just noticed by Dr. Bian
    Thanks a lot.
    Since our boss already told everybody how to fix this issue, you may not worry any more about the rev.3. [​IMG]
    Still have questions, feel free to ask.
    Then we gonna hand it in to our boss in no time.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  13. TeamHiFiMAN
    Quote:
    No worries, budy. Since you didn't get the item directly from us, you can still get it repaired by us. However, you just need to pay a little for that repair or replacement.
    We highly recommend replacement not repair just because the repair will take much more time.
    If you can wait that long, we also can repair it for you. 
    Regards,
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  14. TeamHiFiMAN
    Quote:
    Hi dear,
    Since our boss Dr. Bian already made an announcement at http://www.head-fi.org/t/630549/open-announcement-on-the-hifiman-he-400, you can click it for further info. and solution.
    Thanks,
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  15. TeamHiFiMAN
    Quote:
    Hi dear,
    I'm so glad to hear from you, and thanks so much for your concerning.
    Actually, we do not have the plan recently for the release of a new headphone, but we will keep going to improve the sound quality, structural integrity whatever it is at any cost.
    So, patiently wait a period of time for the new headphone coming out.
    Your patience will not let you down in the end.  [​IMG]
    Regards,
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
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