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Head-Direct / HIFIMAN Customer Service TEAM

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  1. TeamHiFiMAN
    Quote:
    We are so glad you love them. 
    Thanks for your support.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  2. Drakester
    Quote:

    Thank you! [​IMG]
    I can vouch for the excellent support and customer service of Head-Direct. They went ahead and made sure I'd get my order. [​IMG]
     
  3. lugnut
    Quote:
    What about new HE-5LE, three years also ?
     
  4. tuna47
    How many years is the he500 warranty I have heard 1 yr and 2 yrs
     
  5. jerg Contributor
    Quote:
    What about off-warranty replacements (that required extra fees)? I received my off-warranty refurbished HE500 replacement from you guys early December 2012, would the unit I received then have warranty coverage?
     
  6. TeamHiFiMAN
    Quote:
    Hi, HE-5LE has been discontinued for a period of time. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  7. TeamHiFiMAN
    Quote:
    Hi, the warranty period for HE-500s purchased from last December is three years. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  8. TeamHiFiMAN
    Quote:
    No, the warranty only refer to headphones newly bought. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  9. jerg Contributor
    Quote:
    So there is zero warranty on the replacement?
     
  10. lugnut
    Quote:
    Yes, I know that. However, there are still new pairs being sold in stores, and I would like to know what the warranty is
    before I buy a pair !   Thank You
     
  11. mgal
    I'd like to ask about shipping conditions (international shipment to Poland):

    1. Is the shipment insured (what if the shipment is damaged or lost)?
    2. Which carrier is used for shipping (quote: "International Express Mail Will ship via EMS,FedEx,DHL or UPS. Will arrive in about 5 to 7 business days.").
     
  12. Raptor34
    Quote:

    If that's true and they send a broken replacement, we're screwed?   Awaiting a reply along with jerg. 
     
  13. TeamHiFiMAN
    Quote:
    Hi, sorry for the confusion. 
     
    Firstly, headphones purchased from Dec, 2012 have three years warranty.
     
    Secondly, the warranty on the replacement unit depends on the warranty period of the original headphone. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  14. TeamHiFiMAN
    Quote:
    Hi, we usually ship to Poland via Fedex or DHL with tracking number. For details, please refer to your PM. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  15. TeamHiFiMAN
    Quote:
    HE-5LE has been discontinued for a long period of time. The warranty period is one year. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
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