[TeamHiFiMAN]

Quote:

I hope this isn't too far off topic ... just want to say I have the HE-400's and EF2A and am very happy with both products.

We are so glad you love them. 
Thanks for your support.

 

[Drakester]

Quote:

Yeah, no work on weekends
 
I send you one message with the tracking number. 

Thank you!

I can vouch for the excellent support and customer service of Head-Direct. They went ahead and made sure I'd get my order.

 

[lugnut]

Quote:

Hi, headphones (HE-400, HE-500 and HE-6) from Dec, 2012 have three years warranty.

What about new HE-5LE, three years also ?

 

[tuna47]

How many years is the he500 warranty I have heard 1 yr and 2 yrs

 

[jerg]

Quote:

Hi, headphones (HE-400, HE-500 and HE-6) from Dec, 2012 have three years warranty.

What about off-warranty replacements (that required extra fees)? I received my off-warranty refurbished HE500 replacement from you guys early December 2012, would the unit I received then have warranty coverage?

 

[TeamHiFiMAN]

Quote:

What about new HE-5LE, three years also ?

Hi, HE-5LE has been discontinued for a period of time. 

 

[TeamHiFiMAN]

Quote:

How many years is the he500 warranty I have heard 1 yr and 2 yrs

Hi, the warranty period for HE-500s purchased from last December is three years. 

 

[TeamHiFiMAN]

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 would the unit I received then have warranty coverage?

No, the warranty only refer to headphones newly bought. 

 

[jerg]

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No, the warranty only refer to headphones newly bought. 

So there is zero warranty on the replacement?

 

[lugnut]

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Hi, HE-5LE has been discontinued for a period of time. 

Yes, I know that. However, there are still new pairs being sold in stores, and I would like to know what the warranty is
before I buy a pair !   Thank You

 

[mgal]

I'd like to ask about shipping conditions (international shipment to Poland):

1. Is the shipment insured (what if the shipment is damaged or lost)?
2. Which carrier is used for shipping (quote: "International Express Mail Will ship via EMS,FedEx,DHL or UPS. Will arrive in about 5 to 7 business days.").

 

[Raptor34]

Quote:

So there is zero warranty on the replacement?

If that's true and they send a broken replacement, we're screwed?   Awaiting a reply along with jerg. 

 

[TeamHiFiMAN]

Quote:

So there is zero warranty on the replacement?

Hi, sorry for the confusion. 
 
Firstly, headphones purchased from Dec, 2012 have three years warranty.
 
Secondly, the warranty on the replacement unit depends on the warranty period of the original headphone. 

 

[TeamHiFiMAN]

Quote:

I'd like to ask about shipping conditions (international shipment to Poland):

1. Is the shipment insured (what if the shipment is damaged or lost)?
2. Which carrier is used for shipping (quote: "International Express Mail Will ship via EMS,FedEx,DHL or UPS. Will arrive in about 5 to 7 business days.").

Hi, we usually ship to Poland via Fedex or DHL with tracking number. For details, please refer to your PM. 

 

[TeamHiFiMAN]

Quote:

Yes, I know that. However, there are still new pairs being sold in stores, and I would like to know what the warranty is
before I buy a pair !   Thank You

HE-5LE has been discontinued for a long period of time. The warranty period is one year.