Very true. Normally I try not to return stuff but in the TWS game it can be such a hit and miss and not just about sound quality but connectivity, charging case, app etc...
I would definitely stick to Amazon especially since this is a brand new company with no track record.
I'm seeing the below on this page: https://helpdesk.drop.com/hc/en-us/articles/360019107874-Drop-s-return-replacement-policy
Drop Studio items are considered eligible for return if they:
- Are marked on the product page via a note stating "RETURNS & EXCHANGES—NO QUESTIONS ASKED"
- Are in "like new" condition as described below:
- Items will be free of cosmetic defects and in perfect working condition
- All original components intact: Inclusive of any included inserts or additional materials.
- Be in original packaging and with have minimal damage
That's a direct copypasta (including the typo) so it looks like they're fine accepting a return of an opened product.