[Omphalopsychite]

Quote:

Anybody has any problem getting hold of David? The shipping tracker showed that my ear impression has reached him 5 days ago.
 
I sent him an email back then to ask for confirmation but heard nothing since then. I have just sent an email to him again. I would prefer a more responsive communication though since the making of a custom IEM is different from other typical purchase order.

 
Sometimes there's been a short delay but David has always responded to my emails.  With my order there was a discrepancy between what DHL tracker reported and the actual delivery but it was just a couple of days and it was the opposite of your situation.  I agree it would be nice to have better communication, especially considering the money involved.  However I did just get a prompt response to my inquiry and David said that currently build time is 5 weeks.
 
O.

 

[Kirosia]

I've been emailing him myself, and he's stated that he's been really busy finishing up the holiday orders. There's also a possibility of his account flagging an e-mail as spam, which occurred to my initial inquiry. Dave's been great overall though, with all the neurotic questions I keep asking him.

 

[uelover]

In David we trust?

 

[Omphalopsychite]

Quote:

In David we trust?

 
I can't see any reason not to trust David. His responses to email may not be absolutely ideal but it's not anywhere near a level that would cause concern.
 
My concern is the fit, and that is not a reflection on David or Frogbeats.  I've got 5+ weeks to worry about it; thinking maybe I should have waited until I could take a trip up to Sydney (300+ miles) and gone to an experienced audiologist rather the the local one with zero experience. Or maybe shouldn't have gotten a custom at all...
 
Oh well, it's going to be a long, uncomfortable wait.
 
O.

 

[itshot]

Quote:

...Dave's been great overall though, with all the neurotic questions I keep asking him.

 
Don't tell me you emailed him while addressing youself in 3rd person! 

 

[kytuphicanh]

wrong thread again. sry

 

[Rakan]

Quote:

Anybody has any problem getting hold of David? The shipping tracker showed that my ear impression has reached him 5 days ago.
 
I sent him an email back then to ask for confirmation but heard nothing since then. I have just sent an email to him again. I would prefer a more responsive communication though since the making of a custom IEM is different from other typical purchase order.

I had the same problem contacting him once when my emails were replied after about 1 week or more. It seems that he was very busy at that time and didn't check the inbox. However, you shouldn't be too worried. I am sure he will come back to you later

 

[Kirosia]

Just sent my ear impressions 1st Class mail, came about to about $6. Priority mail would've been $37... anyways, I hope the impressions were done proper. If not, I purchased them with the discount specifically so I could have money in case of fubbles. My audiologist is pretty cool, and will likely not me charge me (much or at all) for a redo.

 

[23t23dS]

How long does David usually take to reply to emails? I've been waiting (anxiously) for him to send an invoice for a set of C4s for a few days now.

 

[itshot]

There's usually a few days wait, but he gets back to you eventually.

 

[23t23dS]

Quote:

There's usually a few days wait, but he gets back to you eventually.

Hope so. Very eager to get the paperwork done on my C4s and really would hate to miss the 15% discount.

 

[EveTan]

Im expecting pics and confirmation of completion for my C4s very soon. Probably this week or early next week. Ugh, almost there...soon ill be able to confirm if my impressions give a perfect fit. Praying that I won't have to go for a refit.

 

[Omphalopsychite]

Quote:

 Praying that I won't have to go for a refit.

 
 
Amen!

 

[anoxy]

Quote:

Im expecting pics and confirmation of completion for my C4s very soon. Probably this week or early next week. Ugh, almost there...soon ill be able to confirm if my impressions give a perfect fit. Praying that I won't have to go for a refit.

May the luck of a thousand leprechauns be at your side!

 

[itshot]

NOOOooo... my artwork is too complex for Frogbeats. Argh.