Yes, exactly. i have basically 3 options
1) Shipping by courier like UPS/DHL or so. The courier takes care of all the export documents for 0% VAT (BTW. The official textbook for how to fill it in has around 100 pages and the export documents are like usually just 2-3 pages
), but its on expensive side - around 50-60Eur worldwide.
2) Shipping by EMS. The 0% VAT export documents can be prepared by 3rd party company for around 30Eur plus EMS itself is 39Eur. Kind of crappy option....
3) Shipping by Polish Post Registered Letter. Cheap, cheap and once again cheap - 6Eur, but in that case cannot be shipped with 0% VAT option, even with export docs from 3rd party company. Good deal for small orders when the VAT amount makes it not worth upgrading to courier service.
In a civilized EU country the authorities are not treating your company as a potential criminal and they have MUCH, MUCH simpler 0% VAT export procedures.and they can ship the package with simple registered letter mail with tracking with 0% VAT rate. Unfortunately due to bureaucracy in Poland everything is more complicated.
I am sure that Peter from Custom Art is sending all his packages using courier services, hence 0% VAT rate
I hope it will clear some things up