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From what I’m told they just send them back to Focal and are credited back but the customer doesn’t have to worry about things like this, I never have and I assume 99% of people don’t.
I'm going to hope - for the sake of mankind - that more than 1% of the population is able to 1) think critically and 2) have some kind of conscience.
Just think of the logistics involved. The seller is already paying for return shipping to the manufacturer and then gets a "credit". How much credit? Even if the returned item is working, it would have to be thoroughly tested before it could even be sold again as a refurbished unit. So either the manufacturer or the retailer - or both - are going to take a hit.
Even if you don't care about the retailer/manufacturer, you have to understand that you're expecting them to take a significant loss on a 0% restocking fee.