spraggih
Headphoneus Supremus
- Joined
- Jan 3, 2006
- Posts
- 1,560
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- 26
It's so clear now
I completely understand what you are saying and your pain.
From your writing I assume you are in British-English speaking locale so a trip to Irvine California USA sounds like a long trip but if you can make the trip happen then by all means -- do it in person.
Since you have some time before a trip can be arranged I would recommend
a) You talk directly with someone at UE Customer Service or escalate to someone in management. Explain your concern and your recommendation to start all over -- with providing new impressions. Remind UE of your love for music and their company and your respect for their process and the quality of their workmanship. Put all the blame on "an one time event; an one in a million occurrence of a less than stellar refitting" that you are sure would never happen again. And end with "you cannot wait to hear the great music and tell all of your rich friends who love music too!"
B) With a licensed ear doctor have them make TWO sets of impressions.
C) Send both sets of impressions to UE. Two sets so UE can visually inspect them and confirm the impressions are exactly the same and their is no issue with the impression.
D) Have UE do its job and wait
E) Receive new IEMs and enjoy the music.
Hope that helps and I can understand your frustration.
From your writing I assume you are in British-English speaking locale so a trip to Irvine California USA sounds like a long trip but if you can make the trip happen then by all means -- do it in person.
Since you have some time before a trip can be arranged I would recommend
a) You talk directly with someone at UE Customer Service or escalate to someone in management. Explain your concern and your recommendation to start all over -- with providing new impressions. Remind UE of your love for music and their company and your respect for their process and the quality of their workmanship. Put all the blame on "an one time event; an one in a million occurrence of a less than stellar refitting" that you are sure would never happen again. And end with "you cannot wait to hear the great music and tell all of your rich friends who love music too!"
B) With a licensed ear doctor have them make TWO sets of impressions.
C) Send both sets of impressions to UE. Two sets so UE can visually inspect them and confirm the impressions are exactly the same and their is no issue with the impression.
D) Have UE do its job and wait
E) Receive new IEMs and enjoy the music.
Hope that helps and I can understand your frustration.