[FiiO]

@FiiO or anyone who may have had this issue and fixed it...

My M11 has gone MONO!

Any ideas how to fix it?

Mono, with the fiio player, with tidal, with cloudplayer, with poweramp, all mono!

The balance function works in the audio settings so it's not a cable or hp issue.

Please help!

In pure music mode, it's mono also.

PS... Testing further, it's NOT mono when used in DAC mode.

Dear friend,

Did you try another headphones and do a factory restore but the issue remains? Which headphone output port are you using ?

Best regards

 

[salla45]

Ok, clearly it's not the headphones causing problems as I'm getting stereo in DAC mode , and yes I've tried FH7 and T1 overears, in any case.

Using the 3.5mm output jack. Not got a reliable balanced cable to try 2.5mm sadly. Mine are all knackered.

I've not tried a factory reset, will try that, reluctantly, but its a bit of a PIA as it takes about 5 days to scan my Cloudplayer files

Will advise how I get on

 

[Nayparm]

@FiiO or anyone who may have had this issue and fixed it...

My M11 has gone MONO!

Any ideas how to fix it?

Mono, with the fiio player, with tidal, with cloudplayer, with poweramp, all mono!

The balance function works in the audio settings so it's not a cable or hp issue.

Please help!

In pure music mode, it's mono also.

PS... Testing further, it's NOT mono when used in DAC mode.

Turn off the Mono Audio setting you accidentally clicked in settings/accessibility

 

[salla45]

Turn off the Mono Audio setting you accidentally clicked in settings/accessibility

Darn it! I checked audio settings and others, never thought to check accessibility, cos it's just soooo obvious that switching to mono is an accessibility setting, nice 1 Android

I've done a factory reset and it's cured the problem, thank goodness, so iIl never know if I did check the mono setting accidentally, lol. Thanks for this tip, anyhow.

@FiiO please note the factory reset did solve the problem, thanks for your help.

 

[fatmanny]

I'm very new to all this. I received my FH7 on Friday and I'm getting some slight crackling/popping seemingly only on the lower frequencies. Not on the sub frequencies, only when there's a lot going on (ie. drum fills with distorted guitar with bass and vocals.) It's in both channels and comes and goes as it pleases. I've been using the M11 for a few months but haven't used anything close to this quality so I don't really know where to start. Currently I'm listening to the new Tool album at 96 kHz/24bit/~2000 kbps.

 

[gLer]

I'm very new to all this. I received my FH7 on Friday and I'm getting some slight crackling/popping seemingly only on the lower frequencies. Not on the sub frequencies, only when there's a lot going on (ie. drum fills with distorted guitar with bass and vocals.) It's in both channels and comes and goes as it pleases. I've been using the M11 for a few months but haven't used anything close to this quality so I don't really know where to start. Currently I'm listening to the new Tool album at 96 kHz/24bit/~2000 kbps.

Can you give me a track number and timestamp and describe what you're hearing? I'll listen on my side with my M11 and FH7 and report back here. If there are any other songs/examples, do share. You could just be hearing details in the recording you never knew were there...

 

[fatmanny]

Can you give me a track number and timestamp and describe what you're hearing? I'll listen on my side with my M11 and FH7 and report back here. If there are any other songs/examples, do share. You could just be hearing details in the recording you never knew were there...

"Legion Inoculant," I believe it's track 5 at 1:50 in the left speaker. 2:40-2:50 in both. I'm listening at 55 volume with Rock EQ on, but it still occurs when I turn EQ off.

Edit: As well, during "Invincible," from 3:00-3:45 I hear it when the guitar hits sometimes, especially after 3:34.
I do notice it lessens a little when I turn the volume up.

 

[brainchill]

Can anyone that has heard this and the Sony ZX300 with the same cans tell me how these sound different and how they sound the same? Which do you prefer?

 

[gLer]

"Legion Inoculant," I believe it's track 5 at 1:50 in the left speaker. 2:40-2:50 in both. I'm listening at 55 volume with Rock EQ on, but it still occurs when I turn EQ off.

Edit: As well, during "Invincible," from 3:00-3:45 I hear it when the guitar hits sometimes, especially after 3:34.
I do notice it lessens a little when I turn the volume up.

Are you connected balanced or SE? High gain or low gain. I've just had a listen on volume 45, balanced, high gain (fairly loud!), no pops or cracks or distortion, and nothing in the music that would suggest it would distort the IEMs like you're describing. Try it with another version of the file, or with Tidal. Also make sure you have All to DSD set to OFF. Lastly, have you 'burned in' you're FH7? If not, suggest you leave it playing at moderate volume for about 2 days on a random playlist, just to get any creases out of the drivers (so to speak). Good luck.

 

[fatmanny]

Can you give me a track number and timestamp and describe what you're hearing? I'll listen on my side with my M11 and FH7 and report back here. If there are any other songs/examples, do share. You could just be hearing details in the recording you never knew were there...

I've tried a few other songs and have the crackle across the board in the Fiio app, but I don't hear the same thing in Poweramp

 

[fatmanny]

Are you connected balanced or SE? High gain or low gain. I've just had a listen on volume 45, balanced, high gain (fairly loud!), no pops or cracks or distortion, and nothing in the music that would suggest it would distort the IEMs like you're describing. Try it with another version of the file, or with Tidal. Also make sure you have All to DSD set to OFF. Lastly, have you 'burned in' you're FH7? If not, suggest you leave it playing at moderate volume for about 2 days on a random playlist, just to get any creases out of the drivers (so to speak). Good luck.

I'm using the stock cable in SE on low gain. I don't get the distortion in Tidal or Poweramp. I've been using these iems a fair amount for the weekend, even running overnight sometimes.

 

[cbl117]

"Legion Inoculant," I believe it's track 5 at 1:50 in the left speaker. 2:40-2:50 in both. I'm listening at 55 volume with Rock EQ on, but it still occurs when I turn EQ off.

Edit: As well, during "Invincible," from 3:00-3:45 I hear it when the guitar hits sometimes, especially after 3:34.
I do notice it lessens a little when I turn the volume up.

I believe you are hearing the clipping caused by poor mastering. Fear Inoculum is known to have this issue, where there are areas where clipping occurs, and it sounds like what you describe. I’ve heard it too with my M11 and FH7, and on multiple versions of the album (CD edition, HiRes, Tidal). Check out the Steve Hoffman forum for more information regarding the mastering.

 

[gLer]

I'm using the stock cable in SE on low gain. I don't get the distortion in Tidal or Poweramp. I've been using these iems a fair amount for the weekend, even running overnight sometimes.

If it's only happening in FiiO Music then it's the software, not your IEMs. Incompatibilities between your high-res files and FiiO Music. What format are they in? Send some files to support@fiio.com with a description of the problem and let them check them out for you.

 

[gLer]

I believe you are hearing the clipping caused by poor mastering. Fear Inoculum is known to have this issue, where there are areas where clipping occurs, and it sounds like what you describe. I’ve heard it too with my M11 and FH7, and on multiple versions of the album (CD edition, HiRes, Tidal). Check out the Steve Hoffman forum for more information regarding the mastering.

That's odd, I've heard FI many times, at high volume and in multiple versions, and never heard any clipping whatsoever, with any headphones, IEMs or sources.

 

[brainchill]

I've heard this with this particular album on other daps as well ... definitely not that weird.