The reason is pretty simple, actually. I've noticed a trend of people airing their grievances about the Raven (many of whom have pre-ordered) consistently have their issues downplayed by CL. Whether it was the initial delay, the build quality issues that followed, the radio silence after that and, now, the most recent delay, they were consistently told to not worry and just be patient. Sometimes, there'd even be a justification like, "There's a reason why," or "The units I tried didn't break," or "So, did the CanJam units break or not?" Afterwards, there'd be a argument where that person would say, "Well, who are you to tell me not to worry about my $3000+ purchase? What do you know that I don't?" followed by CL going, "Well, I'm not at liberty to say. I don't know why you think I've implied anything." One time, he even said a person was talking out of their orifice, only for Jack to prove that person right and say that their unit was poorly built. As you said, it's a script we've seen before; many times before.However, for some reason, you felt the need to say something about what he said or more aptly didn't say.
Unfortunately, it's resulted in a number of people - people I know and have talked to - either afraid or reluctant to voice their concerns, because of the back-and-forth's they know will inevitably follow. Even those who want to just talk about EE products (like @gLer, who just repurchased a Legend X and was eager to talk about it on other channels) have been actively repelled from this thread by either the negative vibes, or people like you who've told people to leave if they don't like your replies. "Just change the channel," was how you put it, right? So, for me, the reason to post what I did is to hopefully address the issues that have been plaguing this thread and assist in its return to normalcy. Whenever I've talked to brands, one of the non-negotiables they all have in common is a healthy, thriving Head-Fi thread. They say it's one of the best drivers of business, and it's their best resource for concerns, complaints and ways to improve in the future. At the rate it's going, there'll be none of any of that here.
It's ironic that you mention having a "controlled" mentality to a thread, because this is currently one of the most oppressive threads I've ever seen on Head-Fi. One hint of a complaint, or someone asking for a measly ETA gets hit with, "I wouldn't worry if I were you." "Be patient." "These things happen all the time." "Oh, explain why I can say any of these things? No, it's classified." I don't know of any other thread with that degree of "control." Every other one I've been on, whenever an issue with the brand is brought up, it's usually met with empathy first, then an open discussion second. Usually, a brand rep or dealer would even chime in and quickly resolve the issue. That sounds lovely. I miss seeing that here.Not everyone follows the same rules of speech etiquette, obviously I never have and could care less what anyone thinks. We will all march in place and say nothing unless it is agreeable to the masses. I don't think so...maybe in some threads where there may be a "controlled" tribe mentality.
Is it considered boohoo-ing, whining and crying to just ask for an update or an ETA? That's kinda soft, don't you think? I mean, wondering where one's luxury purchase is after months of delay, weeks of recall, then another month of delay should be a basic right, no?The same $3000 purchase folks could have exercised their right to cancel. Many moons ago, it felt important to say cancel your pre order, wait until the dust settles. The other option is too boohoo, whine and cry about the perceived terrible treatment, it seems the majority of folks chose the latter.
Wasn't it just a month ago that Jack's update was met with universal acclaim, including the people you claim have boohooed, whined and cried? So, this isn't a Raven or EE issue, as much as it is an everything I talked about on my last post issue. Speaking of likes, I couldn't care less about them. I certainly am not saying all this just to up my like count. But, if there is one thing I can say with confidence about likes, it's that they can be a pretty reliable indicator of whether or not people agree with what you've written. 'Just sayin'.Also, seems many people that didn't pre order or will never purchase the Raven have decided to come over here and expertly criticize. That is your right to do, but then everyone will come out of the woodwork to flame me for responding and to increase their "likes". Wash, rinse and repeat. We've seen the script before.
Name me one occasion where your attempt to quell concerns has actually worked, and hasn't instead done the opposite. Just one. You'd think by the fifth debate on this thread with people not liking your use of "inside knowledge," you'd take the hint that - maybe, just maybe - you're not exactly helping. I mean, the public execution of your credibility happened a long time ago. A ton of people have you blocked and they still left the thread 'cus of the debates you kept having with people. EE probably lost good business in the process, so I hope this was all a worthy crusade for you.I have committed the crime of using inside knowledge vaguely in a way to try and quell concerns. Optimism is a damned sin here huh? When is my public execution?
Whoa, whoa, whoa... slow your horses, there! I don't know what you read, but what I wrote was, "I even know how Jack really feels about this specific thing we're talking about." I didn't mention any individual - customer or friend - there. Heck, who's to say I'm even talking about a person? Maybe, I'm just talking about the overall... You know what, I'll just let my friend here give it to you succinctly:I will say… That it’s pretty wild that someone boasting about their perceived correct way of handling privileged information… would publicly out Jack and suggest he has been disingenuous to fellow paying customer and friend. Tell me more about honor.
And, such an effort would be appreciated, even if it did bring about unexpected (or even inverse) results. However, by the fourth or fifth time they've done it and people have told them to stop, you'd think they'd get the hint. I don't know what you call what CL's been doing here the past several weeks (months, even), but helping definitely isn't the word I'd use. I appreciate your posts, though, oldguy. I understand you're coming from a good place, and I appreciate your attempts at having everyone come to a mutual understanding. I hope that comes to fruition too.It's very likely he was trying his best to bring the heat down, and instead it inflamed things even more.
I agree, 1000%! Now, let's see if you get absolutely hounded, or if what I said has discouraged that behavior and made a difference after all.Why are we still pointing at each other nose here?
Like I said, nobody here is wrong. What is wrong is being left in the dark without any update and information and yes it's almost christmas holiday, so maybe Jack has a plan to send it on 25 December as a christmas present? Maybe with some cookies too? Who knows
It's not about the money. Simply ask for refund? Nope, that's not the point. What they want is a product that they paid with their hard earned money and they have every right to complain with this kind of treatment IMO
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