Hi All,
@Jack Vang
Sorry, but i had to put it up somewhere.
I am really really irritated with the customer service which Empire ears have provided. I dont know if anyone else faced this issue.
I wouldnt recommend it to anyone i know.
I generally dont come out with such accusations or outbursts. But this is far too much for me to take.
I am from Australia and there is no place in Australia that i could try any of EE iems. So I was a little reluctant to order, but then i took a chance.
Especially after seeing a lot of praise here on this thread on EE customer service.
1: EE Bravado I ordered came with Cable issue. It was getting cut out even with the slightest movement.
I didnt expect if from an IEM which I paid around 800 AUD.
I emailed Customer service/Sales at EE and they came back saying that I would have to fill up a "Repair form".
I was not sure why i had to fill up the Repair form as it came with a defect.
I filled it up and sent the cable alone back to them.
2: I emailed them saying that if possible please replace it with 2.5 mm one as i had ordered a 3.5mm with Bravado.
They came back saying it cannot be done.
It was not something which I would expect as I would have to wait till that is repaired and sent back.
As it was faulty out of the box, I would expect it to be replaced. I am not sure if its too much to ask though.
They came back saying, they will consider it.
3: I got an email today, saying that they confirmed the cable was faulty and that i would have to pay 70$ for shipping new one back to me!!!!!!
I am really not sure why I would pay for the shipping?
The cable came with a defect, so ideally it should have been replaced free of cost. I dont think i am asking for too much here.
If it was Amazon I would have returned the whole item and asked for a full refund.
4: So I emailed them and shipped the IEM with every item back and I hope i get a refund. (i paid for the return shipping)
If they want to charge me for wear and tear, its fine, but I really dont think i would want to use IEM anymore.
Was really not expecting this!!!
But really disappointed and frustrated with this kind of customer service.
I have not been active on this thread, but I feel people should see this comment as well.