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I don't hear any hiss from my Zeus R+WM1A combo so far.
Glad to hear this got resolved and my deepest apologies for the inconvenience. Please check your email for my personal contact info should you ever need anything else.
I am very sorry for the late response here! NAMM show is very crazy and being 2000 miles from my office makes it difficult to keep track of individual orders. I have responded to you via email and we should have your cable to you soon!
I really like how you guys handle your business. Very impressive and rare in much of audio.
If you guys have any issues at all email me at Jack@empireears.com or text me personally via my personal cell phone/whatsapp @ 404-808-3405 or we-chat @ J_Vang and i'll see to it personally that things are taken care of ASAP, regardless of where we are or what time it is.
Pretty hard to beat that kind of customer service!!
it is the first time I've ever seen a owner of the company is sharing his personal number on the thread. Impressive
I called that number. It took me to a male hooker named Betty Boob. Best ten minutes I ever had on the phone.
Jack has changed my life for the better.
I added him on a wechat (a well known not safe app) which I don't use this app as main as wish, jack added me immediately and answered me back.
Very good service.
A company not just needs a good product, but a good and approachable service is even more critical.
I have seen so many good products failed by service. EA seems not to me.
@Jack Vang i thank you silently every day i put my Zeus on my ears ,because of the help you provided in getting it
feeling grateful and thankful at 'zeus XR sonic bliss' location
I can bring my laptop to CanJam, this March. And you can try it with your Zeus, and especially Prelude.
Yep, it's good that the hiss is unnoticeable when listening. How do you like your Zeus R so far?
Now this is S class service here.
Company these days won't even have their big guy's personal number given or shared in the public for easy access to any issues or just questions on things.
Big love to you, @Jack Vang <3 <3
I bought my Zeus R during Black Friday sale last year and I am absolutely pleased with my purchase. Since I am living in Canada it's almost impossible for me to try it before I buy. I put my faith in flinkenick's 2017 iem review.
At first I found the Zeus lack of bass (as I came from Dorado). After getting the Final Audio ear tips which perfectly fit my ear canals, I am absolutely amused by the transparency, details which Zeus R delivers. Its bass is natural but can be punchy depends on the songs. My Dorado just sat inside the box since I have my Zeus. Never look back That's why I am so excited in EE next flagship ~ Phantom & Legend X. I must get either one of them as my next IEM. Still researching to get better cable to release the full potential of Zeus in the meantime..
Sorry for my English.
Hi guys! Really excited to try the Phantom and Legend X and compare them with my beauties...
It's Sunday morning here in Connecticut (USA) and my head is clamped by the ZMF Ori's. What a GREAT headphone. Tonality=check, Accuracy=check, Extension on BOTH ends of the spectrum=check, True deep sub bass where you can hear each note individually=check, Fatigued after the last two hours=no, Thick, rich mids that are what I'm used to at a live event=check, Bleed through from the upper bass into the lower mids=NO, realistic sound stage for a headphone=check, depth to the stage=NO (can't have it all at this price of 500 used, yes good deal).
My head hurts and my wife is sleeping. I can't put on my Vandersteen Quatro's and the main system. I can't wait to get a pair of TOTL EE's! I left my Noble Savants downstairs in the bedroom.
Jack, that's Bawz! Talk about stepping up and taking what could be a typical internet snafu and stopping it COLD! Not surprised though. Hang in there with the tough schedule and I really look forward to meeting you in NYC at CanJam (heading there tomorrow for the week with my wife for our birthday get away, lol). I'm sure I'll be visiting some higher end shops. Are EE's sold at any of the personal audio shops there? I just don't know those brick and mortar places yet.
Actually I think you pocket dialed me on error...but I am glad you enjoyed.