[warrior1975]

Sorry to hear...I wouldn't panic yet, as it was the weekend. You emailed on Saturday? If so that means they probably only checked emails yesterday. I'd say if you don't hear from by tomorrow I'd be concerned, right now I'd be frustrated. Best of luck. They are on Head-Fi too. I don't remember if I have the right name but I think it's something moxie, msmoxie... Sorry I don't recall exactly.

*mizmoxie* pm her. Maybe she can help

 

[Sound Eq]

Sorry to hear...I wouldn't panic yet, as it was the weekend. You emailed on Saturday? If so that means they probably only checked emails yesterday. I'd say if you don't hear from by tomorrow I'd be concerned, right now I'd be frustrated. Best of luck. They are on Head-Fi too. I don't remember if I have the right name but I think it's something moxie, msmoxie... Sorry I don't recall exactly.

*mizmoxie* pm her. Maybe she can help

no answer from anyone at digizoid
 
i hate it when companies ignore things, I will give them until end of this week, if they do not answer I will go bezerk in telling my story on all forums

 

[warrior1975]

Sorry bro... Did you pm mizmoxie?

 

[Sound Eq]

Sorry bro... Did you pm mizmoxie?

 


well i sent them an email, i will pm mizmoxie although i am disappointed by their customer service, as i the reply should come from their site and not from this forum.

 

[warrior1975]

I agree, you are right. At this point, a response from them would be good. I sent a message for you as well.

 

[Focker]

I sent one, as well, directing them to this thread...Im disappointed they dont list a phone number on their site. And the phone number I did have from a few years ago seems to be changed. Definitely getting harder to stand up for them. 

 

[Oregonian]

Man, this amp had such high hopes pre-launch..............and the lack of CS is going to ruin their customer base!
 
@MizMoxie - please help the guys out here!

 

[warrior1975]

Very disappointed myself. I almost ordered this amp again, but went with Cayin C5...I love it, but it doesn't stack well with my 240

 

[ClieOS]

@MizMoxie - please help the guys out here!

She hasn't been in the forum since January, just fyi. Also, for my understanding, she might have a new job awhile back.

 

[Sound Eq]

ok guys its been over 5 days since my email to digizoid about the issue why it does not power up and i read some people experience the same issue, i tried unplugging the battery cable and let it stay for a day unplugged and all other advices but nothing worked
 
simply i will today start a warning thread to buyers about my total unsatisfactory experience that my advise is for people to avoid purchasing that device
 
i am totally angry knowing i did not use it more than 10 times or little more and now its dead and what irritated more is the bad bad customer service

 

[PsiCore]

Yeah, the reported issues kept me away from pulling the trigger on this device. That's a shame, because it seems to be something really special, but not correctly tested...

 

[Focker]

Yep, it's a fantastic little amp, but I do not support any company that doesn't respond to their customer's issues in a timely manner. 
 
Really disappointing. 
 
In addition to Paul Berg's (owner) number being out of service, so is the main number for Digizoid. There is no activity on their Twitter account since last year. Both Paul Berg and Karen Berg (MizMoxie) are on LinkedIn. 

 

[Sound Eq]

  Yep, it's a fantastic little amp, but I do not support any company that doesn't respond to their customer's issues in a timely manner. 
 
Really disappointing. 

what a disappointment really

 

[Focker]

https://who.godaddy.com/whoisstd.aspx?domain=digizoid.com&prog_id=GoDaddy&k=uSktWLDkRyISiZpPh+TIvsLLyIvLQ5R5e%2fJvzeYB53Sb7y7bpQ7p2whna1Wi9Cn4

 

[warrior1975]

That doesn't sound good