Don't know whether anyone else has seen these answers to some of the issuesfrom Cyrus;
"Shipping of soundKey is well underway and many backers are now in receipt of their device. Unfortunately we’ve run into some supplier issues which may cause a slight delay with some orders, but we’re aiming to finish shipping the remaining rewards in the coming weeks.
We’ve received a number of queries which we’d like to respond to here so that the answers reach as many of our faithful backers as possible. If you do have any further queries though, please get in touch with our support team directly at hellosoundkey@cyrusaudio.com.
Q. I have a USB C device, or an Apple device. How do I connect my soundKey?
A. In order that we could make soundKey compatible with as many devices as possible, it comes supplied with both a micro-USB and a USB A connector. With these two cables, it will be possible to connect directly to a majority of smartphones, tablets, and computers, but for some devices an extra adaptor will be required.
USB C devices will require a simple adaptor which must be OTG (On The Go) compliant. There are many on the market so we have tested a few to ensure that we can offer a useful recommendation. We have found that both of these cables (Awinner) (Victsing) work well with soundKey.
Apple devices are unique in that adaptors and cables have to be designed specifically to work within the Apple ecosystem. There are various design challenges to overcome to achieve this and the Apple MFi certification programme requires Apple’s approval of various aspects of the hardware too. At this time it isn’t possible to incorporate direct Apple compatibility into soundKey, but by purchasing the Apple Camera Connection Kit, your soundKey can be used with Lightning-equipped Apple devices.
Q. My soundKey is experiencing cracks and pops intermittently when connected to my smartphone, but not my computer. Is it faulty?
A. if it is working well with a computer or other device, then soundKey is not the cause of this issue. We’ve found that some smartphones (and some apps) output a signal that is not compliant with the USB Audio standard, and this causes soundKey to have to re-lock itself to the signal. This will be heard as a click or pop on the audio. soundKey will behave the same as other similar devices in this regard and this issue should be remedied by the smartphone itself. You may find that using a different music app or adjusting your sound settings may remedy the problem.
Q. My soundKey is not working or has come apart. What do I do?
A. Unfortunately a consequence of shipping such a large number of units is that we’ve had reports of a small number of isolated problems with the end caps coming adrift of the main housing. If you encounter any issue with your soundKey, please get in touch with us immediately at hellosoundkey@cyrusaudio.com. We’ll replace any device that is defective in the short term and where possible arrange for the faulty device to be sent back to our factory for inspection and diagnosis. As with any new product, it’s a continuous process of improvement and we’re confident that any isolated problems can be quickly resolved"