Dear John Franks,
I bought my Chord Mojo at Max Schlundt Culture Technology in Berlin, Germany in February 2016. It´s sonic performance never failed on my: I had memorably experiences listening to Andras Schiff´s interpretation of Schubert´s Piano Sonata, Miles´ Sketches of Spain or Jlin´s Dark Energy. But after about 18 months, the Mojo stopped working. I wasn’t able to turn in on anymore. I brought it to the store where I bought it and they sent it to Chord´s representative in Germany, Mr Olaf Adam at G8 & friends GmbH. Two months (!) later, they got back to me. The want me to pay about 220 Euros (260 US$, 195 Pound Sterling) for a new battery, which is almost half the price of a new Mojo.
Chord grants a 1 year warranty for the battery. But in Germany we have a 2-year-defects liability. I believe you should fix the Mojo on account of the 2-year-defects liability. If the DAC not usable after 18 months, there must have been an issue when I bought it. But Mr. Adam argues Chord´s batteries only fail within the first months of use. If this was not the case, I must have used it wrongly (which I did not do, I am an avid hifi user of 30 years experience dating back to my parents Thorens record player in the 70s ). I think it´s just rude and insulting. I am writing to you directly as you state something very different about Mojo´s battery performance.
At this point, I am really just saddened by my Chord experience which is dragging on for 3 month now. I was looking forward to play music to my family at christmas. This is not happening.
A. Waltz