Ok; just wanted to give some feedback, here. After what seemed like an eternity, and endless hours of frustration, I have succeeded in the NZ equivalent of the small claims court (Disputes Tribunal) in getting a refund for the Poly, (more than a year, after purchasing it). Technically, the outcome was eventually agreed by all parties, with no liability, but the retailer was continuing to argue throughout the hearing, that there are no significant issues with the Poly, other than it was 'difficult to set up'(!). They stated that out of all the Poly's they sold, I was the only customer who had had any complaints, (which I find hard to believe!), but they were unable to provide any evidence, either of how many units they have sold, or of any feedback, (positive or negative), they had received about the Poly.
I, on the other hand, was able to produce literally hundreds of unhappy forum posts, both here, at Head Fi, and from other sources (eg Roon forums), which ALL pointed to exactly the same problems, as I had highlighted, from day one (ie, shoddy android implementation, buggy software, failure to connect, failure to maintain connection, playback interruption, device not being visible on network, hours of repeated set-up, with random success rates, and general non-functioning). I argued that, due to these issues, the product was clearly not fit for purpose, and that Chord must already be aware of this, despite failing to ever acknowledge the above issues, publicly (as far as I am aware). I also submitted ALL of the amazon reviews, on UK and USA Amazon sites, (which I note Chord are now trying to bury, by repackaging the Poly, so the original reviews do not show up on the current product page, but can still be viewed at: )
https://www.amazon.com/Chord-Poly-W...t-reviews/B074PBNGPB?reviewerType=all_reviews
https://www.amazon.co.uk/Chord-Poly...show_all_btm?ie=UTF8&reviewerType=all_reviews
I also submitted all the Gofigure reviews available, on the android Play store:
https://play.google.com/store/apps/...yUniversal&hl=en_US&gl=US&showAllReviews=true (with 17 x 1star reviews, vs 3 x 5 star reviews!)
It is my view, that the arbitrator of the case, was less than impressed with the apparent problems I had experienced, and seemed to accept the hundreds of pages of evidence I supplied, which proved that such problems were not unique to my case, but were, in fact, widespread. From the way the hearing went, it was pretty clear, in my mind, that her judgment, (which she stated she would reserve, in order to see if both parties could agree to settle), would find in my favour,
and that the retailer concerned may incur additional liabilities, than those which were originally being considered. The retailer consequently agreed to change the way they advertise the Poly, to specifically mention that it may require significant further support, in order to use, successfully. In short, it seemed to me that I had proved my argument in the eyes of the arbitrator, that this product
is simply not fit for purpose, and is advertised, and sold, under false pretences. It must have appeared this way, to the retailer, too, as they about-faced there and then, and
finally agreed to a full refund, before the judgment was given. Despite the
hundreds of pages I submitted, to demonstrate the widespread nature of such concerns as I had experienced with the Poly, and, despite agreeing to a full refund, the retailer, and, apparently, their Chord representative, (although they did not supply any evidence of this), continued to seem to want to deny that there are any problems at all with the Poly's/GoFigure's implementation, (or, indeed, with my specific unit), and continued to seem to want to attribute all such problems experienced, in my case, (and, by implication, all of the other complaints, to be found in relevant forums), to user error.
So, I'm finally done with it. This will be my last post here, and my genuine thanks go out, to all those who tried (unsuccessfully) to provide stable solutions, to the problems I experienced. To those whose Poly's are working, trouble-free, I genuinely wish that this remain the case; and, to those, who continue to experience networking/handshake problems, I encourage you to fight, and get your money back; its been ?3? years since the Poly was released, now, and for Chord STILL to be failing to even acknowledge, let alone fix their God-awful GoFigure software implementation, (on which the Poly very much depends, to work at all), is shocking, and shows a cynicism toward their customer base, that, in my view, says a lot, about whether you should consider giving them your money. I had nothing but good will toward Chord, following my positive experiences with the Mojo. All that good will has now gone, and I will never buy anything from them, again. Given how they seem to respond, when numerous reports of problems exist, (ie that 'we can't replicate this problem, our end', and defer to blaming the user's own networking issues, when every other networked streaming device, works, without issue), I would encourage all of you, to strongly reconsider, if you are ever tempted by any of their products.