Chord Electronics ☆ Poly ☆ (wireless & microSD module for Mojo) ☆★►USEFUL INFO on 1st PAGE!!◄★☆

[Matt Bartlett]

Poly.... probably one of the best and yet most frustrating audio components I’ve owned.


Short version.


How do I get my hi-res content from Qobuz to Poly when on a work WiFi which doesn’t support uPnP discovery?



Long version.


I tend to do most of my mojo/poly listening at work and so am not in full control of WiFi network and limited to phone (iOS) + mojo + poly. Initially, there was no WiFi available and so I started using poly via the personal hotspot on my phone. This kind of worked but every time I picked up the phone to change track or something, there was a buzzy interference. Also, the connection being Airplay over WiFi, it wasn’t able to handle hi-res either. So it was back to cable connection and poly remained in the bag.


Now there is WiFi at work. So Poly firmware upgrade in place, connection to Qobuz configured and using mconnect player (fyi with Glider or 8player browsing works but playing does not, as reported by someone else previously) and we are now streaming hi-res to poly over my home WiFi. Heading into the office and doing the same and hit a wall. Both devices are on same WiFi but mconnect can’t find Poly as a source or as a renderer to playback. presumably, as this is a work WiFi uPnP is restricted for security reasons.


So my options would seem to be limited to connect using Poly and play Qobuz using airplay over wifi and live without hi-res capability or dispense with Poly again plug in the cable again.

Interested to hear of any other solutions that come to mind.


To be fair, the sound of CD quality via Poly is still pretty good. Just feels a waste not be getting the most out of the available source material and equipment.


Gatherer

Hi @gatherer1234
I don't know what your IT protocols or network security procedures are in your office but one way around this might be to set up a local WiFi network bridge on your laptop/computer in your office which should allow an internet connection using a WiFi hotspot on your computer. Most computers now will allow you turn on a local mobile WiFi hotspot which you can then connect both your phone and Poly to. You can then discover Poly and use DLNA/UPnP to stream Qobuz and Tidal from your office internet. I quite often use this when I am travelling to take advantage of the hotel WiFi where DLNA ins blocked but by using my laptop as a bridge I can continue to use Poly as normal with the hotel providing the internet connection for streaming.
If you have this option let me know if this works for you.

 

[Cm16]

It has been awhile since I posted, I am working on updating from 1.043 to 2.0. I request the firmware update in go figure, the app displays the yes no flash message, I press yes, the app closes down, but I see no change to the p status light from the white charging indication. I have tried this twice after waiting a hour or more. One step of the instructions that seems to be a problem is that when I turn off the mojo the p status light never goes off. I did a factory reset and when I powered off, p status went out, so I tried again, no light sequence as described in the instructions. Any help would be appreciated.

 

[gatherer1234]

Hi @gatherer1234
I don't know what your IT protocols or network security procedures are in your office but one way around this might be to set up a local WiFi network bridge on your laptop/computer in your office which should allow an internet connection using a WiFi hotspot on your computer. Most computers now will allow you turn on a local mobile WiFi hotspot which you can then connect both your phone and Poly to. You can then discover Poly and use DLNA/UPnP to stream Qobuz and Tidal from your office internet. I quite often use this when I am travelling to take advantage of the hotel WiFi where DLNA ins blocked but by using my laptop as a bridge I can continue to use Poly as normal with the hotel providing the internet connection for streaming.
If you have this option let me know if this works for you.

Thanks - this did cross my mind but the thought of carrrying a 15inch laptop on my commute each day just to act as a WiFi bridge seems a cruel irony to achieve the portability and flexibility of streaming from my phone to Poly.

As I can figure out Poly’s IP, I was hoping to find a player which allowed for a form of manual or TCP based setup (instead of UDP). This seems possible in some apps for configuring an MPD source for accessing files on the Sd card but not for accessing Qobuz or more importantly being able to select Poly as the playback renderer.

The frustration is that although there are multiple means of connecting (Qobuz sourced through mconnect, Qobuz sourced via Poly, Qobuz sourced from QoBuz app, playback via AirPlay/Bluetooth, playback via AirPlay/WiFi, playback via UPNP renderer, connection over WiFi via Office WiFi, connecting over WiFi via phone hotspot, connecting over WiFi via Poly HotSpot, connecting over Bluetooth) - none of these combo’s will allow hires streaming when in an office, hotel or most public WiFi areas.

 

[Matt Bartlett]

Thanks - this did cross my mind but the thought of carrrying a 15inch laptop on my commute each day just to act as a WiFi bridge seems a cruel irony to achieve the portability and flexibility of streaming from my phone to Poly.

As I can figure out Poly’s IP, I was hoping to find a player which allowed for a form of manual or TCP based setup (instead of UDP). This seems possible in some apps for configuring an MPD source for accessing files on the Sd card but not for accessing Qobuz or more importantly being able to select Poly as the playback renderer.

The frustration is that although there are multiple means of connecting (Qobuz sourced through mconnect, Qobuz sourced via Poly, Qobuz sourced from QoBuz app, playback via AirPlay/Bluetooth, playback via AirPlay/WiFi, playback via UPNP renderer, connection over WiFi via Office WiFi, connecting over WiFi via phone hotspot, connecting over WiFi via Poly HotSpot, connecting over Bluetooth) - none of these combo’s will allow hires streaming when in an office, hotel or most public WiFi areas.

Yes sure on the go using a laptop is not ideal however I assumed you might have a work computer on your desk in the office you could use instead.
Also as I think you mentioned you can still stream and play hires on the go using a hotspot on your phone but of course this does consume your data allowance at an alarming rate!

 

[Matt Bartlett]

It has been awhile since I posted, I am working on updating from 1.043 to 2.0. I request the firmware update in go figure, the app displays the yes no flash message, I press yes, the app closes down, but I see no change to the p status light from the white charging indication. I have tried this twice after waiting a hour or more. One step of the instructions that seems to be a problem is that when I turn off the mojo the p status light never goes off. I did a factory reset and when I powered off, p status went out, so I tried again, no light sequence as described in the instructions. Any help would be appreciated.

Ok so I will try and help. First thing is to make sure your Poly is connected to the internet so open Gofigure and check that your Poly is connected to your WiFi router with internet. Next remove the SD card. The plug your Poly into the charger.
Go back into Gofigure to the device settings page and check that the V2.0 update is showing as available. Press the update firmware button. If you do not see the P status light start to cycle through the colours after about 5 minutes then unplug the charger and switch off Mojo so Poly tunrs completely off. It may take a while for the P status light to go out. Once the P status light is off plug the charger back in and turn on Mojo. Leave Poly like this until you see the P status light flash through all the colours.
If you still don't see anything happening then contact our support with your Poly WiFi number and we will investigate.

 

[Cm16]

Matt, thanks for the quick response, I tried the firmware update again, and same outcome, I am powering down and will thy again, if no luck I will contact support.

 

[Cm16]

No luck, I have sent an email to Chord support with details and serial number of both my poly and mojo, thanks for the effort.

 

[gatherer1234]

No luck, I have sent an email to Chord support with details and serial number of both my poly and mojo, thanks for the effort.

I found it needed a few attempts before I got it working. After pressing firmware update in GoFigure (and removing sd cars). I think I ended up powering down and also detaching poly to make sure it did power down, waiting a few minutes and then reconnecting and powering up whilst charger plugged in. It then took quite a while to apply update/boot up.

 

[Signal2Noise]

Well, it seems it needed to be charged- perhaps it simply needed to be fed first

As long as you don't feed it after midnight.

Also don't get MojoPoly wet or use in bright light.

 

[conradnash]

That's really, really helpful, thank you.

The issues you describe are what I was experiencing previously with my old poly. I suspect they're down to airplay rather than the poly though so no amount of effort from Chord will resolve them.

I might still buy one but at least in going back in with my eyes open. I suspect it's better but not perfect.

@Matt Bartlett any plans to move poly on to airplay 2 or is that a hardware change?

 

[Matt Bartlett]

That's really, really helpful, thank you.

The issues you describe are what I was experiencing previously with my old poly. I suspect they're down to airplay rather than the poly though so no amount of effort from Chord will resolve them.

I might still buy one but at least in going back in with my eyes open. I suspect it's better but not perfect.

@Matt Bartlett any plans to move poly on to airplay 2 or is that a hardware change?

At the moment Airplay 2 is limited to a few select manufacturers ( like Samsung ) and specific hardware but we are of course checking all the time so we can be ready as soon as Apple decide to change this.

 

[NYanakiev]

As long as you don't feed it after midnight.

Also don't get MojoPoly wet or use in bright light.

Poly now working as it should- no issues on wifi at home/work or phone hotspot
Can't wait to check out what's up with that new Roon ready status

 

[Pictograms]

Does anyone find newer Mojos turn on the poly faster or anything?
My Mojo has an issue with one headphone jack and I am wondering if it is better to get it repaired or sell cheap and buy a new Mojo (it’s from spring 2016)
For me poly takes about 1minute 20 seconds to 1 minute 40 seconds to turn on after Mojo is power up.
I feel I remember people taking about old Mojos not working as well, but can’t find anything.

 

[miketlse]

Does anyone find newer Mojos turn on the poly faster or anything?
My Mojo has an issue with one headphone jack and I am wondering if it is better to get it repaired or sell cheap and buy a new Mojo (it’s from spring 2016)
For me poly takes about 1minute 20 seconds to 1 minute 40 seconds to turn on after Mojo is power up.
I feel I remember people taking about old Mojos not working as well, but can’t find anything.

The issue was related to the means that the Poly used to detect a live mojo. The original poly needed to detect a specific voltage from the mojo, before switching on. If the poly was connected to a mojo with a newish battery, the mojo when switched on was able to build up to that specific voltage quickly, and the Poly switched on quickly. However if the mojo had an old battery that was past its best, the mojo would take longer to build up to that specific voltage, and it could take minutes for the Poly to switch on.
The solution was for Chord to modify the poly, so that it just needed to sense a voltage, rather than a specific voltage, and so even mojos with old batteries could quickly trigger the poly to wake up.
It sounds like you may have an early poly, plus an early mojo with an old battery. Your solution could be to fit a new battery in your mojo - best to email support@chordelectronics.co.uk for confirmation of the best option for you.

 

[conradnash]

At the moment Airplay 2 is limited to a few select manufacturers ( like Samsung ) and specific hardware but we are of course checking all the time so we can be ready as soon as Apple decide to change this.

Thanks Matt. It's good to know that it's feasible without a hardware change and that is a roadmap item.

I'll probably pick up a used one again given that information. Thanks