Let’s be honest here neither of us know how many users are unhappy/happy with their products, I have acknowledged elsewhere in the thread (I think!) that there does seem to be a certain amount of people with hardware issues and a certain amount of people with software/network/router - take your pick issues, however there are also a number of us with no issues. My only niggle is when someone asks a question and they seem to be told with authority that it is a non working product. This is not the case for many us.
I’m not a Chord fanboy, this is the only product of theirs that I will ever own, and I do think that they could’ve handled things better but I also give them the benefit of the doubt and believe that they didn’t realise just how many network issues might arise with the Poly, again this doesn’t excuse the replies from posters on the unhappy/happy camp (myself included) or from Chord themselves.
I do understand people’s frustrations though, as I pointed out earlier I had major issues with Fiio and Cayin players and was told by posters and the company that I shouldn’t always expect the product to work as advertised - I got refunds on both models. At least Chord are working to resolve the issues and not suggesting you buy the next model as this will have fixed it - looking at you Fiio/Cayin and various other DAP/DAC makers.
Look, I get it.
First, there are many variables at hand here. Those of us who have working networks with every other single device in our homes, who are experienced in networking and who have sniffed and analyzed their wireless networks have working networks. If Poly can't handle these working networks, it is a Poly issue, not the enduser's network issue. I have tested my network as have others in ever single point of my home, most specifically where I would like to use my Poly, have checked my Poly's connection as well as bandwidth and bandwidth couldn't be better.
Second, I get that Chord has indeed acknowledged there is a hardware issue, specific to it just turning on, so I would imagine there could be more than just a turn on issue within the HW especially when there are two components at play here, Mojo and Poly.
Thirdly, there are many users of Poly, who use it in very different ways. Some just want to be able to play an SD card, some want to use it as DLNA, some as a Roon endpoint, etc. Many of the happy users aren't using theirs in the ways other unhappy users are using theirs. There are clearly issues and if the comments on this website are any indication as are the comments on the AmazonUK website, there is a problem many are experiencing.
Lastly, Chord has made many claims on these pages, regarding timetables to "fix" regarding firmware and apps, all long gone. The Poly has been in my possession for 3 months, with no resolution while new products are being heralded at CES. Good for Chord and those who have faith. I lost mine and am tired of the merry go round nonsense from John and his company and would like him to arrange for a refund through my US distributor. Understand, there is more invested here than just the cost of the Poly. It is the Mojo, SD CARD, Case and most of all the inordinate amount of time I have spent on this nonsense which is worth more than any monetary amount I have spent on this malfunctioning product I have in my possession.
