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Chord Electronics ☆ Poly ☆ (wireless & microSD module for Mojo) ☆★►USEFUL INFO on 1st PAGE!!◄★☆

Discussion in 'Portable Source Gear' started by Matt Bartlett, Jan 5, 2017.
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  1. Peter Hyatt

    But would one pass a polygraph?
  2. miketlse
    Especially if the test is conducted by specialists?
    Peter Hyatt likes this.
  3. miketlse
    I assume that your poly is still under warranty.
    Your Poly probably has a light tube which has slipped out of place - see these pictures.
    tekkster and Peter Hyatt like this.
  4. hammerh34d
    OK, so let me tell you wy I am still not happy with Poly.
    I use it for Tidal streaming almost exclusively. I have a bunch of hi-res files on its card, and sometimes play them, but it's rare.
    I used 5 apps for that purpose so far: BubbleuPNP, AKConnect, mConnect and a couple of times MPDroid/MALP which I did not like, sice they don't do what I need. mConnect I use on my iPad as well.
    When using Tidal, no matter what device I use as a controller, I usually need to restart it a couple of times (the controller app, that is) in order for it to see Poly as a renderer. mConnect seems to be most successful in finding it, and it seems to work better on iPad. I paid for 2 licenses then. Insignificant compared to Poly's cost, but still.
    The main issue is that no matter which app I use, after the screen goes down it takes one or 2 songs usually for Poly to stop playing and disappear frm the app as a renderer. I need to restart the app, sometimes to restart the phone, sometimes to restart the POly to make it work again. If I keep the screen on all the time, it seems to play just fine.
    And it cannot play gapless, no matter what I set up in mConnect.
    I have noticed, that Poly gets lost a lot easier and more frequently when I use my phone's hotspot, that's the reason I use mobile hotspot now when I want to play music via MojoPoly. And I use iPad to control it, because I when I move around the office with the phone MojoPoly gets lost instabtky and I usually need to restart all devices again, so ipad seems to be a sort of compromise.
    It doesn't matter if I use my mobile hotspot or my home wifi.
    Poly has latest software. And it's a huge progress, since previously it would not connect to my home wifi, neither to my phone's hotspot. I mean it would, but only occasionally.
    It's a LOT better then it was just after the release (and I preordered), but still not quite the experience I was looking for I must say.
    So there it is. And I'm quite certain there's nothing that could be done about it, even if Matt gets [ersonally involved :) Maybe the next update (or the one after it) will help.
  5. darkflame808
    Thanks to the email feature I've been able to lurk the last year since I got my Poly. I am seriously waiting for this update. My Poly has been my second most love/hated device I've purchased next to google glass. I have an addiction to expensive useless technology and so far my Poly has given me nothing but problems. This is not a trash talk on poly because it honestly is my favorite piece of technology in terms of keeping me occupied on long commutes. However, the ridiculousness of having to reset my connection every 5-10 songs has just left me with a bad taste in my mouth.

    I am going to be honest when I say this. Sometimes I ponder if the hardware was released prematurely and the developers have to work overtime to get overly creative in accomplishing their goals due to limitations within the hardware. I know Chord prides themselves on quality so I am confident that if they say "it's delayed cause we want to get all the kinks out etc" I do believe them but seriously, it's like having a super computer with an klingon interface.

    If there is one thing I have learned, before poly, I solely relied on Mojo + Chromecast audio puck and I could fall asleep in minutes immersed in wonderful audio and wake up eight hours later with music still shaping my morning sunrises. My dog got a hold of my puck one day and well poly came into my life. I guard my poly with my life in regards to my dog :). It has everything I could possible want. Endless audio choices, endless storage capabilities (sans swapping cards) but it lacks one basic feature. The ability to play music reliably over any type of wireless network.

    With that said, the thought of knowing Chord rewrote many core functions from scratch is a large testament to the effort they are putting in creating a great product. This to me feels like the reboot of a potentially awesome series :D

    However, knowing what I know now, if the update leaves much to be desired, all is not lost. I'm willing to put my poly away and just build me a raspberry pi zero with digi audio board and make up some janky project box to keep my fix going until The poly is ready for prime time. I am committed to my mojo poly. I literally branded myself one night when I fell asleep and rolled over my mojo and woke up to the intense pain from a 150 degree aluminium case pressing against my body. I have my mojo scar and I don't regret it one bit! I love my Mojo and would gladly relive that night again if it insured my continued ability to keep it.
    Last edited: Mar 13, 2019
  6. mashuto
    I think honestly the hardware itself is likely about as good as it could have gotten, with maybe a couple exceptions. Better bluetooth for actual streaming would have been great, and I believe that would require different hardware. Its just a shame since there are now a ton of cheap streaming devices that can accept lots of different bluetooth codecs up to and including LDAC, yet a 700+ dollar streamer is stuck on sbc, which is quite disappointing these days. On a personal level, a physical switch would have been extremely welcome. The whole idea of having the mojo power the poly directly makes the form factor nice and is a slick solution, but in practice, we end up with a device that sometimes wont turn on, or wont shut off. And it also makes it a device that actively drains battery even when "powered off" because its always looking for that signal from the mojo to turn itself on. And maybe some better shielding to prevent wifi interference (might be my biggest gripe).

    But, the real issue as far as I can tell is that the software was nowhere near to being ready. And I have gotten the idea since I have been following this thread from the start that chord is a hardware company, not a software company. They have said a few times that they contracted out for the software, and I just wonder if the contractors overpromised and under delivered. When this thing launched it was lacking some pretty important features, was very buggy, and there was no gofigure app to boot. The app took what, 8 months + to arrive after launch? And there are still unfortunately features missing, such as google cast support, which would at least bring it to feature parity with iOS for those of us who use android devices. This would be less of an issue if bluetooth had better codec support though.

    I am like you, this has been one of the most loved and hated devices I have ever purchased. Part of me feels like chord sold us on something that this thing isnt (especially regarding features that have yet to arrive), but at the same time, when its working and working well, its been easy to use and makes using the mojo an absolute joy, without having to bother with annoying wires or cords.

    So I await the next firmware and will be hoping its not the last one. Progress is slow, but I am glad chord hasnt abandoned us.
    zenlisten and JMikey like this.
  7. darkflame808
    I'm sure chord won't abandon us. Given that they did a complete rewrite, this is going to be great practice for the programmers to see the same end goal from a totally new perspective. Each time they get an update out the door they get more polished and it'll hopefully get easier and easier as the hardware engineers and software engineers start to build their bridges from each side of the office. One day it'll all connect and we'll all be wowed. :) I think Chord learned a lot with poly. The frustration is there but so is the dedication to the platform. The best customers are the dedicated ones who stick it through thick and thin and Chord makes great hardware!
    sergeywin1 likes this.
  8. JMikey

    You have hit the nail on the head, insofar as I am concerned. I bought the Poly after being so impressed by the Mojo's peformance. However, when it comes to providing a matching software solution for this hardware package, progress has been abysmally slow.

    Chord is not alone in this respect, as pretty much every device I have bought in this space could have fully realised its potential, given more work in this regard.

    That's where Chord's continued response to our concerns gives me hope. They haven't replaced the Poly as their platform in this space, and that keeps me checking in to this thread.

    it's not too late to eke more performance out of this device. Enthusiasts are still providing custom firmwares to breathe new life into old products. No offence to Chord, but their software development seems more like an enthusiast project at this stage... let's see where they can get to, given a few more months (years) in the oven.
    zenlisten likes this.
  9. sergeywin1
    Even in my case, while using solely Airplay SD card mode for the best SQ possible, I have to deal with long cold bootups, Airplay toggle switch anti-stutter workaround, slow / glitchy playlist load times, ancient notepad.exe playlist creation, Medieval Quickplay controls and features and so on.

    It is the SQ that to this day wows me and keeps me going through that routine every single time.
    While I am still quite satisfied I am waiting for what’s next in store for all of us.
    Last edited: Mar 14, 2019
    zenlisten likes this.
  10. Mojo ideas
    The switch on problem was fixed shortly after launch and this was widely discussed was it that you couldn’t take your unit back to your dealer at that time for a replacement? Please contact our help line to arrange a replacement unit.
    Peter Hyatt likes this.
  11. agrosash
    Thanks Matt, also sending positive vibes to you and your fam! Update sounds great.
    Peter Hyatt likes this.
  12. Azirius
    I have a few questions.

    When discharging a stuck Poly does the power light go through the colour cycle? Mine has been on for hours and no change in the power status.
    Secondly, does it need to be attached to the Mojo to correctly discharge?

    Thanks to anyone who can help.
  13. zenlisten
    No, the light is also stuck and won't change until fully discharged.

    I don't think it matters. I did it already both ways. :/
    Azirius likes this.
  14. Azirius
    I see, I thought as much. Thank you for confirming. I feel that this issue could do with being pinned in the main post, I did check but could not see anything.

    How does this actually occur? What triggers it? Is there anything I can do to help prevent this? Or is this literally firmware only.

    Anyway, thanks again :)
  15. paul.tonnenberg
    It can take up to 30 hours before the poly battery is completely empty. Then just recharge Poly for about 4 hours and everything should work again. Although I use the Mojo-Poly device for half a year now, but this error only happened to me once. So it seems to be a very rare mistake to trigger.
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