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Cayin N5ii Technical Support thread

Discussion in 'Portable Source Gear' started by seanwee, Mar 28, 2018.
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  1. CayinSupport

    Could you please copy these files to the local storage to see what happens?Or you could backup your cue files in your computer first and then delete the cue files to have a try. The VPN is not stable on my side now so that I cannot download the folder from slater91 currently. very sorry for the delay test!
     
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  2. CayinSupport
    May I have a screenshot of your android recovery menu? You need to click on pause button quickly to stop music playing. If you keep pressing the pause button, N5ii will stop playing music and back to home page.
     
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  3. seanwee
    Basically, press once to pause/play and hold down to kill all apps and return to home page.
     
  4. Slater91
    Tried that to no avail, it is the same. Also, CUE files seem to cause issues but only sometimes, as I have them in 90% of folders but I have issues in some 10%. So it seems like there's an issue with certain CUE files only.
     
  5. seanwee
    Yes, that's what I said a few pages ago. Only some cue files cause issues. In my case M3U cue files will cause issues while M3U8 files work fine.

    Folders without cue files have no issue at all.
     
  6. pazi1980
    I clicked quiqly and player came back to main menu. I had a problem with other buttons but mainly with pause button. When i pressed the power button player flashed a recovery menu. I read that bad connections may cause a short circuit inside the player. I tried to open the player but it is very difficult. So this is what i figure out.I screw two bolts and gently move back side of the player. After that i mount this two bolts gently. Now player is ok but im affraid that problem may return
     
  7. ngs428
    @CayinSupport
    Just checking in to see if you have on your bug log the 3 items I reported in this thread.

    1) Random track skips (song will be in the middle of playing and then advance to the next track) (post 2200 in the main thread)
    2) Lyrics display issue (post 47 in this thread)
    3) Blurry album art issue (post 1 of this thread)

    Please let me know if you have these logged.

    Thanks!
     
    Last edited: Apr 26, 2018
  8. carpler
    I send an email today.
    Hope this helps!
     
  9. CayinSupport
    Hi, what is your N5ii firmware?
    1) How many songs have this problem? Are they the same format? in one card or both cards? Copy these files to the local storage, does it still happen? are these songs working properly with other players? Maybe you can rescan all the song again.
    2)Could you please send me your lyric files to community@cayin.cn and info@cayin.cn for our analysis?
    3) I couldn't see it anywhere. Can I have a link or detailed description again?
     
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  10. CayinSupport
    You are right.:thumbsup:
     
    Cayin Stay updated on Cayin at their sponsor page on Head-Fi.
     
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  11. ngs428
    I am 3.1en

    1) I have only experienced this less than 5 times (not sure if is song dependent or not, all different songs). All my files are in FLAC format. I am using both SD card slots, but all the skipping came from tracks on TF Card 1. I have not tried local storage. I can try that and a rescan. The songs work fine on my windows 10 PC.

    2) File sent via email to your community email address along with the text in the forum post. This is a common way for .lrc files to be written. They displayed fine on my previous FiiO players.

    3) Album art will randomly appear blurry. it will show as usual, just be blurry. I have only had this once, but others have reported it. Art is fine when viewed on other players. I could repeat the blurry album art on one specific track. Now I just pulled the track up and it is fine. Post 1 in this thread has it as the #2 issue. Clearing the cache may solve it.
     
    Last edited: Apr 26, 2018
  12. CayinSupport
    It seems like the hardware issue. If so, you could contact your dealer to do a field test.
     
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  13. CayinSupport
    1) please let me know your result.
    2) Thank you! I have already forwarded to our senior engineers.
    3) This is a known bug and we will improve it in the subsequent firmware.
     
    Cayin Stay updated on Cayin at their sponsor page on Head-Fi.
     
    http://en.cayin.cn/
  14. ngs428
    I will. And thank you. Let me know if you need further inform on #2. I can send as many examples as you need.

    Here is a screenshot of the lyrics screen when that song is played. Notice the time stamps being displayed, not the lyrics.
    https://www.dropbox.com/s/sj45qc6c9qr5o04/2018-04-26 22.45.01.jpg?dl=0
     
  15. CayinSupport
    Thank you! Already replied your email.
     
    Cayin Stay updated on Cayin at their sponsor page on Head-Fi.
     
    http://en.cayin.cn/
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