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Cayin N5ii Technical Support thread

Discussion in 'Portable Source Gear' started by seanwee, Mar 28, 2018.
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  1. seanwee
    There have been cases where the N5ii shows a blank screen when the display is turned on. Never encountered it during boot though.

    How long did you wait for the N5ii to boot before trying to reset it?
     
  2. D35_Johnson
    I think I waited about 30 seconds the first time I tried to turn it on when the screen didn't respond.

    Doing the Reset method, I actually counted to 60.

    Pretty sure that nothing was going to happen after that amount of time.
     
  3. seanwee
    Ok so you are able to get the LED on but there is nothing on the screen?
     
  4. D35_Johnson
    Exactly!
     
  5. seanwee
    I found a monster

    IMG_20180425_224950.jpg

    There aren't even any cue files in there!!!!!

    Edit: Just a visual bug, exiting and re-entering the folder made it disappear
     
    Last edited: Apr 25, 2018
  6. Slater91
    Oh, I'm glad I'm not the only one! Mal comune, mezzo gaudio (an Italian saying whose explaining is: I am "half glad" we share bad luck, both because I can share my frustration with others and because I rejoice from the fact that others are as unlucky as I am, levelling out the luck distribution).

    @CayinSupport: I sent you a PM with the files!
     
  7. seanwee
    Oh, it was just a hilarious visual bug while it lasted.
     
  8. zabin29
    CA6ACA31-4DB9-4796-A998-4EB3BB08845A.jpeg
    I have this same bug, I’d be curious to know the fix, do I just need to delete cue files from the folder?
     
  9. seanwee
    Deleting the cue file should work.
     
  10. CayinSupport
    Haha, my omission!:sweat_smile:
     
    Cayin Stay updated on Cayin at their sponsor page on Head-Fi.
     
    http://en.cayin.cn/
  11. CayinSupport
    If so, my suggestion is to contact your dealer to perform a filed test.
     
    Cayin Stay updated on Cayin at their sponsor page on Head-Fi.
     
    http://en.cayin.cn/
  12. CayinSupport
    Hi, I just downloaded your music file and put in my N5ii. Unfortunately, I couldn't reproduce your issue. I have forwarded your files to our senior for further test
     
    Cayin Stay updated on Cayin at their sponsor page on Head-Fi.
     
    http://en.cayin.cn/
  13. seanwee
    Did he send the entire folder or just a few tracks? The problem is only present if there is also a CUE sheet
     
  14. pazi1980
    I have problems with my unit. When i turn on the player i see android recovery menu.After Reset i see only recovery menu. Firmwere is 3.1. How to resolve the problem?

    I found the reason. One of the buttons(pause) is not good connected. When i play music and touch this button playing is crashing and i have to open music library again, find the track and play i again.
    Maybe someone has opened the unit and know how to do it?
     
  15. CayinSupport
    The entire folder. The VPN was very slow on my side and it stopped working after I download 6th songs. I just double check the songs I downloaded this morning and found no cue file song. Maybe this is the reason as you said. I will continue to download the full folder and try again.
     
    Cayin Stay updated on Cayin at their sponsor page on Head-Fi.
     
    http://en.cayin.cn/
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