Andy Kong, or anyone else who has seen this problem, I think I narrowed it down to hi-res files being the issue. When the player goes from MP3 files to hi-res(FLAC) the volume lowers about 15 volume units. When I go to the eq fine tune screen, the volume jumps to normal. This happens every time I play a hi-res file. I bought a new unit that is arriving today, so I'll report back when I see if the new unit does the same thing. I'll also be doing some A-B listening as this unit has over 200 hours on it, so burn in can be tested.
By the lack of response to this problem, it seems I'm the only one who is having this issue, which, in the end, is a good sign. Thanks for all of your previous and future responses.
I have never come across this problem before, this is the first instance of similar problem from what I can recall. If the level of MP3 file is not created with -6dB setting, then this can be a unique problem that only happens in your Cayin i5. If your dealer is accessible, I suggest you bring the i5 and test it at your dealer's shop and compare against his demo unit, the case can be straight forward if his demo unit didn't display similar volume jumping problem with your music file, you can request for warranty service right away and asked the dealer to send the i5 to us for repair.
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