Went up to Best Buy for a bit to check out the iTouch and Zune. The iTouch they had on display was functional, but had never been plugged into a computer so it was completely useless. Waste of time to strap it down and turn it on if you can't do anything with it. Dumb people at BB.
On the bright side the 16GB ZuneHD they had on display was fully functional and had content pre-loaded as well as a wifi signal in the building it had access to. The Zune looked not quite as nice as I remembered from the pictures, but it was still fine. I'm sure if I could have held it instead of it being strapped down my impressions would be better. There were some Senn HD438 headphones and Koss DJ100s strapped down but within plug range so I gave them both a try since I'd never heard them. Both sounded like they were well driven, but of course very different headphones. The interface was somewhat similar since I have a Zune 8, but it was a better more evolved version and the touch screen felt right at home with this UI. It's very intuitive, except I didn't realize I had to hit the button on the side to get the volume option. The Zune 8 you just scroll up and down on the touch pad, which I thought was better, but this is ok also. I would just need to get used to it.
The real surprise was loading up the wifi. This device was strapped to a pedestal type thing so I couldn't turn it for landscape browsing, which I'm sure would be better. I browsed a few minutes in portrait and found it to be extremely easy to use, though having never used a small device like this there are several things I'd have to figure out or read about to know how to do. Visuals were great and loading speed was far better than I was expecting. It wasn't all that much slower than my home computer.
If the Zune is supposed to be a headache to browse with, I have to try the iTouch before I make a decision. I'll try my friend's 2G iTouch tomorrow at work if he has it with him.
So far Zune is good all around, but I'll be trying out the iTouch to get it's side.