Aquileolus
100+ Head-Fier
Again a few days passed, and my repairer still hasn't heard back from Auris why the new part and the old one are different... Now he has to spend more time testing the circuit to find out what's going on...
I sympathize, for having had a problem with Auris... I can say that Miroslav and Auris Audio have a deplorable after-sales service. I myself had to take things in hand as their silence was gaping. They answered me at first and then nothing. A few anointed excuses, a lot of work for new models, paternity leave, vacations.... Even the dedicated technical after-sales service in Holland had to relaunch them for my problem to progress.Again a few days passed, and my repairer still hasn't heard back from Auris why the new part and the old one are different... Now he has to spend more time testing the circuit to find out what's going on...
Dear Dimitri,I sympathize, for having had a problem with Auris... I can say that Miroslav and Auris Audio have a deplorable after-sales service. I myself had to take things in hand as their silence was gaping. They answered me at first and then nothing. A few anointed excuses, a lot of work for new models, paternity leave, vacations.... Even the dedicated technical after-sales service in Holland had to relaunch them for my problem to progress.
It's shameful, spending so much money and having so little consideration. This is the worst after-sales service I've had to deal with. I have never seen this.
Courage to you, in the end I solved the problem myself after months (almost 6 months yes yes) to fight. I think they don't give a damn about the amps they sold, they must be targeting the very high-end market. So don't count on them, they won't help you.
If Auris mobilizes headfi for their new products, I will not hesitate to inform the admins of the consideration they have for their buyers.
For right of reply I will indicate that I sent an email to Auris Audio today to indicate my general dissatisfaction with having left me without answers for weeks and weeks by leaving the link of my last answer on this thread . And there miracle Mr Miroslav answers....my god what hypocrisy and lack of tact !! Waow...Dear Dimitri,
As I wrote to you in my email, I will write to you here as well
We are really sorry to hear that, we tried to help you as much as we could and we are sorry that it has come to this.
We think you are wrong because obviously the problem is not with the power supply that was serviced for you, and for which you have reported a fault.
The service that did the repair is fully trained and very professional, and that's why they are authorized service for many brands, so it's not nice to talk bad about them.
In order to solve the problem, it was necessary to send the entire amplifier to our official service, which you did not want.
If you think a little more carefully and look at the correspondence from the beginning, you will understand that we tried to help you.
Once again, I have to say that we are sorry that this has come to his, and we think it is not nice of you to blackmail us and talk bad about us.
Due to this situation, we are forced not to fulfill the wishes of customers in the future, but to send the entire device to a service center where trained persons will service the device.
We wish you all the best,
Miroslav
Dear Dimitri,For right of reply I will indicate that I sent an email to Auris Audio today to indicate my general dissatisfaction with having left me without answers for weeks and weeks by leaving the link of my last answer on this thread . And there miracle Mr Miroslav answers....my god what hypocrisy and lack of tact !! Waow...
For your guidance Sir Miroslav, I sent the amp with the power supply to the Dutch after-sales service (Audio Service) and moreover I thanked them for their work. Thank you Sjaak from Audio Service for actively supporting me during this summer. You were lifesaving and on top
On the other hand, on the side of Auris Audio, my emails have been left as a dead letter for months, which is anormal and incomprehensible. The problem was something other than the power supply or power cord. I made very concrete requests that were not honored, in short, it's crazy disdain.
It's been chaotic since April between your brand and the customer that I am, and reading here the problems of other customers, I understand that I am not THE PROBLEM.
But dealing with buyers who pay thousands of euros not to answer them is abnormal. No favours, no commercial gesture to repair, only the absurd and appalling silence.
In short I keep the nirvana, I solved the problem thanks to the Dutch after-sales service but not thanks to Auris. Let me say as a final point, that many other members of other French audiophile forums, some professionals and distributors that I surveyed do not understand why Auris works like this.
And for having deeply bored or stressed me for several months, I will campaign on my feedback wherever Auris prides itself on treating its customers well. That's all for me !
If the tubes are replaced with the same tubes, then the warranty is valid. If you put other than EL 34 or ECC82, then the warranty is not valid.@Miroslav EarMen is warranty of Nirvana voided by using proper ECC82 and EL34 aftermarket tubes ?
I bought a Nirvana a year or so ago and upgraded the tubes to better ones immediately; didn't realize that voided the warranty, as I've used tube gear for many years and have never before come across a maker of tube gear that will not allow tube rolling/upgrading or they void the warranty. That is terrible.If the tubes are replaced with the same tubes, then the warranty is valid. If you put other than EL 34 or ECC82, then the warranty is not valid.
It has happened that someone puts other tubes with the same pinout, but then that other tubes draws more or less current and then a malfunction may occur.
He actually said in the Post that you quoted, that the warranty is only voided if you use a tube type OTHER than EL34/ECC82. You can freely roll EL34 or ECC82 tubes in your Nirvana.I bought a Nirvana a year or so ago and upgraded the tubes to better ones immediately; didn't realize that voided the warranty, as I've used tube gear for many years and have never before come across a maker of tube gear that will not allow tube rolling/upgrading or they void the warranty. That is terrible.
I'm selling mine anyway, but if your gear is so delicate or poorly designed that tubes can't be rolled like for like, rest assured I shall purchase nothing from Auris ever again; many, many alternatives are out there without this draconian warranty business...
You are right - my bad - sorry to Miroslav. I read about some other things farther up the thread about people saying they couldn't replace like-for-like, and I misread that....He actually said in the Post that you quoted, that the warranty is only voided if you use a tube type OTHER than EL34/ECC82. You can freely roll EL34 or ECC82 tubes in your Nirvana.
However Rolling in a KT88 for instance would void the warranty, since they draw more current. The amp itself would take them tho since the octal socket is identical for both.
@Miroslav EarMen thanks for your prompt response but then why @Aquileolus Nirvana was denied warranty and support ?If the tubes are replaced with the same tubes, then the warranty is valid. If you put other than EL 34 or ECC82, then the warranty is not valid.
It has happened that someone puts other tubes with the same pinout, but then that other tubes draws more or less current and then a malfunction may occur.
Hello, I had a background noise on the nirvana, I thought it was because of the power cord which was defective or my line or even tubes. I communicated this problem to Auris audio, sent the amp to after-sales service. The problem was still present.
I had my line tested, the RCA and XLR cables changed, the after-sales service cleaned my tubes... nothing helped. I saw this with an electonician friend who came to my house and oh surprise when changing Dac (with a TT2), no more noise...
So I checked my dac at a friend's with other cables, other amps, no noise
The conclusion is that nirvana doesn’t pair with all dacs, so it's the lottery.
I tested different dacs with or without battery :
- no noise on the Chord Hugo2 chord and the TT2, the violetric DHA590
Hello, I had a background noise on the nirvana, I thought it was because of the power cord which was defective or my line or even tubes. I communicated this problem to Auris audio, sent the amp to after-sales service. The problem was still present.
I had my line tested, the RCA and XLR cables changed, the after-sales service cleaned my tubes... nothing helped. I saw this with an electonician friend who came to my house and oh surprise when changing Dac (with a TT2), no more noise...
So I checked my dac at a friend's with other cables, other amps, no noise
The conclusion is that nirvana does not pair with all dacs, so it's the lottery.
I tested different dacs with or without battery:
- no noise on the Hugo2 and the TT2, the violetric DHA590
- noises on nuprime, pegasus, oppo Sonica
I'm not going to go on a crusade with Auris Audio because I lost in advance with them.
My question is the following dear Nirvana owner friends:
Have you had this problem and finally what dac do you have for nirvana?
thanks in advance.
- noises on nuprime, pegasus, oppo Sonica
I'm not going to go on a crusade with Auris Audio because I lost in advance with them.
My question is the following dear Nirvana owner friends :
Have you had this problem and finally what dac do you have for nirvana ?
Thanks in advance.