For those interested below is what you need to email support. My initial request was answered within minutes. You cannot ask for better support that that.....
First and last name:
Current shipping address:
Phone number:
Headphones' serial number:
Once we have this info we'll be very glad to help.
The serial number for Mobius can be found on a sticker on the box, and also underneath the right earpad, which can be removed by squeezing the side tabs together and pulling the entire earpad assembly off. (To replace the earpad, just line it up and press down until it clicks into place.)
It does not sound like sarcasm to me. Audeze has doubled their Mobius support team. Big cost. The team is busy. So I only contact them as a last resort. And Audeze has been swift and accurate with their technical support.
Does the latest firmware have the "3d ON" setting?
I updated firmware through the audeze app but don't seem to have the 3d ON setting anymore when I had it previously. Cycling through the 3d options gets me automatic, manual and off.
I think I posted not to update the firmware if you already are on the latest Beta that has an option to turn off head tracking. Please contact me via email and I will provide a firmware package to resolve your issue.
I think I posted not to update the firmware if you already are on the latest Beta that has an option to turn off head tracking. Please contact me via email and I will provide a firmware package to resolve your issue.
Has anyone else noticed that with firmware v3 the mic is indeed almost too sensitive? I'm noticing that there is a constant white noise being picked up by the mic, no matter how quiet my environment is. It is definitely audible in voice recording, and it's extremely noticeable when checking Discord's "Input Sensitivity" bar (you can also hear it by enabling the Mic Test). While turning on Discord's "Noise Suppression" helps alleviate the problem, it's still not ideal. Curious to see if this a wider spread issue, or just with my headset.
I have to move the mic way to the left (actually pointing away from me) or people in Discord hear me breathing. I'm not a heavy breather either. Before I practically had to eat the mic.
I recreated the issue I was having in JRiver before. if plugged into my PC while using JRiver if I touch the volume nob on the headphone it will jump to max volume. turning down the volume in Windows brings it back where it is supposed to be.
I've only used JRiver with the Mobius in hi-res mode so I don't know if it might happen in other modes or not and I'd rather not test it
Question:
I have a Sony 4K player UBP-X800 which I just discovered has a dedicated HDMI v1.4 audio output. Would a USB to HDMI adapter pass a 7.1 audio signal from the player to the Mobius?
i've had my Mobius in storage since i got it(i'm a backer), due to the mic being unsatisfactory
today i took it out and updated the firmware for the first time, pleasantly the mic issue and hiss fixed.
last issue:
when 3D mode set to "manual" while gaming in a still position, the sound positing center point would constantly change and veer off to the left or right at random, sometimes as high as 45° angles, i have to constantly press the 3D button to re-center it.
i reproduce this when i put the Mobius on the stand, go have a break, come back and the center point is lost greatly.
from what i understand 'manual' setting means fixed position at my PC and 'auto' means while travelling in vehicles.
Question:
I have a Sony 4K player UBP-X800 which I just discovered has a dedicated HDMI v1.4 audio output. Would a USB to HDMI adapter pass a 7.1 audio signal from the player to the Mobius?
oooo I wonder... see like this device https://inogeni.com/product/hdmi-to-usb-2-0
says it only outputs lpcm 2.0. so youd have to dig around for something that could output 7.1, maybe it exists?
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