rhgg
New Head-Fier
Hello,
In June my parent's bought me an Astell and Kern Ak Jr as a graduation present. Unfortunately since then I have been unable to fully use it as have been unable to upload my full music library.
I additionally bought a 32gb memory card as my music library exceeds the Ak Jr's capacity and am able to fill this. However when I try to upload all my songs to the device itself, it gets stuck halfway through the upload. I am able to drag and drop all the music onto thr "music" folder of the Device through my computer, but when I unplug the device and it syncs/auto uploads the songs it gets stuck, at various points in the process each time I try. I have attached a picture showing it stuck at roughly 5700 songs.
I do not know how to solve this issue and am growing increasingly tired of this problem persisting. We believed we had solved the issues as during a test we managed to put a small portion of my library onto both the sd card and device itself but the issue has persisted now that I have tried to put all my music on.
Can you please advise me as to what to do as I as growing very upset and tired of battling with this device and do not understand what I am doing wrong. This was a very expensive gift and if nothing can be done I will have to return the device or, if out of warranty, sell at a loss.
Please help!
Many thanks,
In June my parent's bought me an Astell and Kern Ak Jr as a graduation present. Unfortunately since then I have been unable to fully use it as have been unable to upload my full music library.
I additionally bought a 32gb memory card as my music library exceeds the Ak Jr's capacity and am able to fill this. However when I try to upload all my songs to the device itself, it gets stuck halfway through the upload. I am able to drag and drop all the music onto thr "music" folder of the Device through my computer, but when I unplug the device and it syncs/auto uploads the songs it gets stuck, at various points in the process each time I try. I have attached a picture showing it stuck at roughly 5700 songs.
I do not know how to solve this issue and am growing increasingly tired of this problem persisting. We believed we had solved the issues as during a test we managed to put a small portion of my library onto both the sd card and device itself but the issue has persisted now that I have tried to put all my music on.
Can you please advise me as to what to do as I as growing very upset and tired of battling with this device and do not understand what I am doing wrong. This was a very expensive gift and if nothing can be done I will have to return the device or, if out of warranty, sell at a loss.
Please help!
Many thanks,