I decided to write A&K support since I had several questions about my new AK120. I thought I would post it here and followup with whatever answer I receive back so that others may learn from my experience:
Hi,
I purchased an AK120 recently after owning an AK100 for a few months and I’m very happy with my upgrade. I have v1.37 loaded on my AK120 and have a few questions for you:
1) I’ve noticed that when I have my AK120 connected to my main music system using a very high quality cable, there is a buzzing sound (sounds like a grounding issue) that comes through my speakers for about 2 seconds after one track ends and before the next track begins. This buzzing sound never occurred with my AK100 using the exact same cable and system setup. The buzzing sound is not present when using headphones, only when connected to my system. If I turn on gapless playback, there is no buzzing sound between tracks unless I manually skip a track. Are you aware of this anomaly?
2) Will you add complete support for reading metadata on .dsf files in a future firmware update? Currently, no artwork appears on the playback screen yet it does appear on the album listing screen.
3) Given the storage space available on the AK120 and the likelihood of owners having thousands of songs stored, do you plan on adding a search function in a future firmware update?
4) I contacted you before about artwork not showing up on all my songs. I am a member of Head-Fi and have read on the forums that the artwork needs to be no bigger than 500x500 pixels and you concurred, but I have tried reducing the size on some of the files using smaller artwork yet it still does not show up. Do you plan on fixing this anomaly?
5) I have tried resetting my AK120 a number of times by holding the topmost button on the left side simultaneously with the power button for more than 7 seconds, but all that happens is the AK120 displays the good bye message screen and turns off. If I try to reset the unit from a powered off state, the loading screen comes on for about 5 seconds and then the unit shuts off. I recall that my AK100 reset function did not operate this way and there was some indication that I had indeed reset my player. Can you help me with this?
6) The alphabetical order of albums displayed on the AK120 begins with number titles and then goes to albums beginning with Z before going to albums beginning with A. Just thought you might like to know.
I plan on posting this email on the Head-Fi forum along with any answers you may provide on the above questions so that others can learn from my experience.
Thank you,
John