ddmt
100+ Head-Fier
Thanks for all the help and PM discussion with @Whitigir
Just to update, have tried removing and reseating the ribbon cable to no avail. I have also used Android tool to fully reset. Problem remains, even in Mango software I cannot change volume down via screen (Android slider I can adjust both ways).
I will no doubt need to return the unit for repair so am following up with Paul.
Enjoy the amp folks, until my little wrinkle it was sounding pretty damn fine. I am looking forward to rejoining the ranks when my DX220 is back in action!
Thank you for the troubleshooting. I've asked @Paul - iBasso for the RMA number so I can ship mine back to ibasso.
I'll send mine along with the AMP8ex so they can check with it as well.