I'm speaking from personal experience. My pair broke within a few months and they never bothered to return my e-mail. I couldn't do anything about it cause they're overseas. Now that they're on the forums to promote their new earphones, they finally bothered to send me a message, but even when I told them about my predicament, there was no apology, nothing. I was given a bunch of excuses and was asked to provide more information to help them determine why I never received a reply. Fat chance. I'm not going to waste another ounce of energy on this company. They simply do not take care of their customers. They only quote and comment positive statements on the forums and completely ignore anyone who had something negative to say.Just browse their T10i announcement thread and you'll see what I mean. As for proof, read their recent feedback on their Amazon storefront. http://www.amazon.com/gp/aag/main/ref=olp_merch_rating_1?ie=UTF8&asin=B0053R0WWG&isAmazonFulfilled=0&seller=A1MZ1GCGJVT8N6
Rubbish customer service department clearly cannot handle the volume of complaints. Just stay away.