I am sorry for everyone who is experiencing the ongoing problems with IMR. Fortunately I had my NaLe refunded before the curtain of silence fell. I haven't previously wanted to post the following links, for hope Bob might deliver on his promises, but for those outside of the UK looking for an...

I've used HiFy and it works well. I had an initial issue with it but the developer was great - very quick to reply and advise on the solution (a 20 second change to an Android power setting). Well worth the money to be able to listen to podcasts etc through 2go or Poly.

Get ready... make sure you're sitting down... I received the thing Bob put in the post - IMR Dawn (aka IMR Mirage)! I haven't had a chance to listen to them yet, but will share thoughts in the next day or so. Although this doesn't undo the countless frustrations we have all been experiencing...

IMR Mirage would have been far more apt. Mirage used to be one of my favourite Transformers actually...

They can't be lost if they were never posted... but he can still claim compensation from Royal Mail given that they were sent "Signed For".

:o2smile: I'm not losing any sleep over it. I received my refund so happy... although disappointed (like all of us) that Bob's level of service has become so unbelievably bad.

Sorry - I got the refund on 30th Sept. He said on 8th Sept that replacement Na-Le would be with me within 10 working days - that would have been Friday 22nd Sept. I hadn't heard anything from Bob and he hadn't replied to my emails which led to me asking for a refund on Sat 30th. He processed it...

30th Sept. He also said on 30th Sept he would pop something in the post for me. Still nothing.

I went through this with Bob last month. He told me replacement Na-le would be with me in 10 working days. 10 working days past and he ignored my emails. It was only when I said provide a refund within 48 hours otherwise I would escalate the matter (to the likes of Trading Standards). He...

Here's the info to back up your statement on Bob's wife being a Trinity shareholder... https://find-and-update.company-information.service.gov.uk/company/09232359/persons-with-significant-control I can't find IMR on Companies House, which probably means Bob is working as a sole trader & can't...

:beyersmile: No... I would say stupid & too willing to give him a second chance (even after the Avalon & DM fiasco).

Has anyone heard from Bob in the last week? I think he's ignoring my emails that have been asking for an update on my "replacement" (well... first set) Na-Le that he said, a few weeks ago, would be with me in 10 working days. I almost can't believe I'm writing this, but it's now several working...

I messaged Bob last week & he replied a day later. He has said he's going to make and send another set of Na-Le (he also offered a refund). He said I should receive them over the next two weeks. Hopefully I'll be sharing a photo of the Na-Le soon*. *soon = an undetermined amount of time.

That's right :)

That's what I do with my android phone and mconnect and it works perfectly. As you're using iPhone, Poly does support Airplay which would be a good back up option.