[Shadowelite]

30th Sept. He also said on 30th Sept he would pop something in the post for me. Still nothing.

And what did you preorder just the na-le?
So he would have the shells by the 16th
Then maybe fully assembled by the end if the month

 

[stinga]

And what did you preorder just the na-le?
So he would have the shells by the 16th
Then maybe fully assembled by the end if the month

Sorry - I got the refund on 30th Sept.

He said on 8th Sept that replacement Na-Le would be with me within 10 working days - that would have been Friday 22nd Sept. I hadn't heard anything from Bob and he hadn't replied to my emails which led to me asking for a refund on Sat 30th. He processed it within 10 minutes.

After the Avalon & DM delays I didn't trust Bob with anything greater than £125 for a pre-order.

 

[Kallbo]

30th Sept. He also said on 30th Sept he would pop something in the post for me. Still nothing.

Do not wait for this, was the same for me.

 

[Shadowelite]

Just read crins 2020 review of the rah

Bob, also known as “RockBob” in other circles, started his audio career with Rock Jaw Audio as the Head Designer.

More like “lierlierbob” l

 

[Shadowelite]

If he says to me” i will pop something in the post” i will reply back to him and say
Well i wont get it coz your iems get lost with royal mail

 

[stinga]

Do not wait for this, was the same for me.

I'm not losing any sleep over it. I received my refund so happy... although disappointed (like all of us) that Bob's level of service has become so unbelievably bad.

 

[Kallbo]

Got back to him and asked if the name of this free IEM is Stealth(not just the name)

 

[Kallbo]

I'm not losing any sleep over it. I received my refund so happy... although disappointed (like all of us) that Bob's level of service has become so unbelievably bad.

Not just bad, do not exist anymore.

 

[stinga]

If he says to me” i will pop something in the post” i will reply back to him and say
Well i wont get it coz your iems get lost with royal mail

They can't be lost if they were never posted... but he can still claim compensation from Royal Mail given that they were sent "Signed For".

 

[Kallbo]

But still happy with my ACE and Avalon. Just a shame………

 

[stinga]

Got back to him and asked if the name of this free IEM is Stealth(not just the name)

IMR Mirage would have been far more apt.

Mirage used to be one of my favourite Transformers actually...

 

[Shadowelite]

They can't be lost if they were never posted... but he can still claim compensation from Royal Mail given that they were sent "Signed For".

Not really coz the item was NEVER scanned at the post office so he cant claim
I assume all parcels must go to the post office
Also screw this who here has the tracking
KB****11549GB
Lets c if he has sent the SAME TRACKING to multiple members

 

[DrewVz]

No matter what the current issues are, I can't believe Bob will go out like this. As long as I can remember, there have been issues like this with production delays. Here's a reminder of IMR's history. Every single one of them, just incredible IEMs.

https://imracoustics.com/collections/previous-generations?page=1

If Bob truly decides to screw over his customers and leave them high and dry at this point, it would be a major shock after all the quality IEMs he's delivered over the years. And a major departure of the high quality customer service he's provided so far. Things will REALLY have gotten bad for that to happen. In that case, missing out on a Na-Le or Zion is small potatoes. I can sympathize (I have a pre-order pending as well), but overall it would be a huge tragedy for this fan base.

 

[OldDude04]

I went through this with Bob last month.

He told me replacement Na-le would be with me in 10 working days. 10 working days past and he ignored my emails.

It was only when I said provide a refund within 48 hours otherwise I would escalate the matter (to the likes of Trading Standards).

He said when making the refund that he was wanting for shells and that was the other week.

Opt for the refund if you can.

I'm glad he refunded you eventually. I'm going to stick this one out fully aware I'm risking the loss of my money. I want the Na-Le if it eventually becomes a real thing, lol. I'd probably opt for a refund if I had a costlier item on preorder but the Na-Le was cheap enough for me wait and see what happens next.

 

[Tsukimi]

It is unfortunate we have not been able to receive our anticipated iems / headphones.

With how impressive the Titan is showing from people's impressions, there is no doubt IMR products are as great as ever.

I hope things can improve so this thread can be one of enjoyment rather than disappointment.