This is probably a good time to talk about the right way to address product concerns. I think all of us at one point in time or another have been unhappy with something we’ve purchased online sight unseen. It happens for a lot of reasons and it’s not that uncommon.
1) Ask the forum members for advice first. Sometimes the product is fine and expectations may be unrealistic or there may be a misunderstanding on how it works.
2) Make a solid effort to work it out with the supplier. By solid effort, I mean try to reach a solution that works well for both parties and don’t bring unrealistic demands to the table. You may have to make some small compromises, like pay for shipping one way or install a supplied part.
3) Be polite and respectful in all your communications both on the forums and with the supplier. Nothing turns people off faster than disrespect.
4) keep complete records from the start of the transaction to its eventual resolution.
5) Don’t post a running complaint of the issue on the forums. Wait until the eventual resolution. Asking for advice, sure, but don’t post a negative review the first time you get pissed off. It just makes it harder to resolve and will probably get you flamed.
6) Sometimes you really do have a bad supplier or poor quality product. If that’s the case, there will be a lot of other people who have had the same problem. Do your research before you buy and avoid products / suppliers who have a consistent problem or be willing to live with it.
1) Ask the forum members for advice first. Sometimes the product is fine and expectations may be unrealistic or there may be a misunderstanding on how it works.
2) Make a solid effort to work it out with the supplier. By solid effort, I mean try to reach a solution that works well for both parties and don’t bring unrealistic demands to the table. You may have to make some small compromises, like pay for shipping one way or install a supplied part.
3) Be polite and respectful in all your communications both on the forums and with the supplier. Nothing turns people off faster than disrespect.
4) keep complete records from the start of the transaction to its eventual resolution.
5) Don’t post a running complaint of the issue on the forums. Wait until the eventual resolution. Asking for advice, sure, but don’t post a negative review the first time you get pissed off. It just makes it harder to resolve and will probably get you flamed.
6) Sometimes you really do have a bad supplier or poor quality product. If that’s the case, there will be a lot of other people who have had the same problem. Do your research before you buy and avoid products / suppliers who have a consistent problem or be willing to live with it.
Last edited: