What's Going On With Justin At Headamp?

[RockCity]

It's the tree house scenario. People like me who didn't get any e-mails feel as if we were selected against. You can't relate to our dejection if you're speaking from within the tree house. We understand it's his decision and we have taken our money elsewhere.

 

[PFKMan23]

I can say I've been on both sides of the scenario of being in the inner and the outter group. While it does suck to be not replied to, sometimes you just have to send another one. My personal policy is to wait a minimum 3 business days for a reply (longer depending on time of year or size of company).

Now I'm not sure how many emails Justin receives a day with regards to his business, but if it's close to what I've seen from other companies, both smaller and larger than Headamp, emails can and will be missed, it's an unfortunate side effect of business. I really don't think that it's anywhere near as malicious as some are insinuating.

 

[t1174]

I am also waiting my GS-X. I don't think sending a E-Mail is a choice now. As it is just wasting Justin and our time. I think it is better for the buyer report if they just receive the amp and we will know how long we have to wait.

 

[WalkGood]

I ordered a pico knowing that I would have to wait, honestly I was expecting a 3 or 4 month turn around. Justin spoke to me several times over the phone during the wait time and 2 weeks after placing order I called him, he answered and I upgraded to add the dac. About a month later Justin emailed it was ready, I paid and had it in a few days … FWIW I meet him at CanJam in Fort Lauderdale, spent time speaking with him and imho he’s honest and builds great amps, probably a bit overwhelmed with orders, but the amp is definitely worth waiting for … I’m very happy with mine and I would wait again for another headamp product.

Edit: btw, thanks Justin ... I'm loving the amp

 

[Yukon Trooper]

Quote:

Originally Posted by krmathis /img/forum/go_quote.gif Sad to hear! Hopefully Justin will solve the problem and will fix your amplifier and return it your way.

Quote:

Originally Posted by penger /img/forum/go_quote.gif Back to the OP, have you heard anything from Justin since you started this thread?

He responded after I posted this thread. He said that he "forgot" about it because it was something he couldn't figure out and put it aside. For me, that isn't good enough. I love the Gilmore Lite, but it sounds like Justin is pretty disorganized in the workplace.

The issue is a humming coming through the headphones after the amp has been on about 10 minutes. It cuts in and out, but after it has warmed up for some time it is pretty persistent and VERY audible. Justin said he's going to rebuild the DPS and send it back to me. If that fails, he basically says I'm SOL. Fun.

I'll re-post when the amp arrives. Hopefully I won't be abandoned any longer.

 

[grawk]

That doesn't sound like justin. Are you sure that's the whole story? Is what he said maybe that if rebuilding the power supply doesn't fix it, that the problem is probably at your end?

Yes, Justin's got a lot going on, and waiting that long stinks. Did you call or email or pm him along the way to ask for updates? Stuff happens sometimes, especially when you get busy.

 

[Wmcmanus]

Quote:

Originally Posted by Audio-Omega /img/forum/go_quote.gif It's not easy running a one-man business.

Truer words have not been spoken.

It reminds me of the old adage of being, "busier than a one legged man in an a@@ kicking contest."

I remember being this busy at times, and quite frankly, it really wore me down after a while. I don't know how some of these guys can do it.

 

[jamato8]

Well we all make choices. Being busy isn't one for not having customer service. I once made a comment to a friend that I was so damn busy in ICU and he said well I chose the profession. Actually I wasn't complaining but making a statement, but yes I chose it and so do "one man" operations.

 

[Pars]

Quote:

Originally Posted by Yukon Trooper /img/forum/go_quote.gif He responded after I posted this thread. He said that he "forgot" about it because it was something he couldn't figure out and put it aside. For me, that isn't good enough. I love the Gilmore Lite, but it sounds like Justin is pretty disorganized in the workplace. The issue is a humming coming through the headphones after the amp has been on about 10 minutes. It cuts in and out, but after it has warmed up for some time it is pretty persistent and VERY audible. Justin said he's going to rebuild the DPS and send it back to me. If that fails, he basically says I'm SOL. Fun. I'll re-post when the amp arrives. Hopefully I won't be abandoned any longer.

Maybe he can't get it to exhibit the behavior you were seeing? He certainly wouldn't want to just ship it back to you as no trouble found?

 

[Zanth]

I think communication is key. Long wait times are sometimes part of this hobby as well as other hobbies. Edwood already pointed out that major manufacturers with hundreds of employees delay products for quite a while as well.

There is a German tonearm manufacturer who hand makes these gorgeous, supposedly wonderful sounding arms that take 6-12 months if not longer to make. The actual production might be a week but the wait time is long. The cost? $2k for the base model $6k for the top of the line. The nice thing is that this man does respond to emails. Some people prefer that their manufacturer works incessantly to get the products out the door. Others feel that communication should be at least as important as the building part of the business. Then there are those that want shipping to be top priority.

Obviously, with a one man show, someone will be disappointed when orders are backing up. Should a manufacturer simply stop taking orders? Maybe, but if payment is not taken upfront, then throwing someone on a list isn't bad provided they know where they are in the queue.

I figure I'll receive my Pico sometime in November. I'm cool with that. I'll just wait on the email that says: Zanth your amp is ready, please pay now.

 

[n_maher]

You know, every once in a while it'd be nice if someone recognized that Justin has shipped ~500 Pico's so far this year along with several other amps (G-Lites, GS-1s, GS-Xs, etc.) - can you imagine the deluge of threads there would be if everyone of those folks praised him with the vehemence that a few folks around here seem to have when it comes to disparaging him.