Hi Xfinity,
My friend bough a Westone UM3X with removable cable, and he got the problem that they were talking about, so he sent it back to Westone and they sent him a new one but.... the new UM3X had two problems, the first one was that the right earpiece sounds a little muted, and the left side was open because Westone did not put the right amount of glue on it. He told me that the muted problem was because the right earpiece had a filter and the left one did not.
So Westone are sending him another Westone UM3X (I hope the 3th one work properly) . I found a funny detail, because I bought a Westone 3 some time ago, and it came with problems on the right side of the phone, it seemed like something was loose, and the quality control card was showing the initials
LS, but the problem with my friend's UM3X also had the initials
LS on his quality control card.
He was lucky, because he purchased from an authorized dealer and received a new IEM. And in my case, Westone said they could not exchange my W3 because I bought it from an unauthorized dealer, so I lost my $400.00.
I just think Westone had to greatly improve quality control for their headphones. Or they should inquire more about this employee with initials
LS, and see what is the problem! So Xfinity, think you should call Westone and talk about your problem with the righ earpeace.