seriously, I work as a supervisor in a mail room for this large office building, I've stacks of complaints just for this week alone on bad scanning and updating tracking, packages that were said to be dropped off but nobody was there to pick it up?, mailmen lying out of their butts saying literally "nobody was there at the giant office mail room filled with people or the dock with about 500 people around to pick up this package"
Ive got STACKS of those little tickets USPS gives you when they say that, that it was dropped off but nobody was there to pick it up. They do not have to compensate you if they mess up as I just found out today. Even if you have insurance, if the investigators to your complaint dont actually read what your complaint is and that you have proof they messed up, they can still say they dont have to pay you back for the shipping cost and the package. USPS policy is something out of country run by a dictator on par with north koreas mail. Its sick and sad that I've never had anywhere near the volume of complaints, mistakes, bad tracking and USPS saying nope! you dont get a refund even if you had insurance, in any others like UPS, FEDEX, and even the Asian services...
the ASIAN services are amazing. I can get a package next day for dirt cheap and get it in A+ condition with accurate tracking. Such a thing is not possible on USPS. I dont really get complaints or problems for the packages I get in the office mail room that come via anything else but USPS. On average, I get 15 new problems every day that I have to file complaints for due to the few hundred if not thousands of packages we get each week.
Its really sad.
Recently, on a personal note, I purchased some fischer audio silver bullets from a user here on headfi who lives in spain. He said he would send them 3-5 day for me, I purchased on August 28th, i should have gotten it before September 3rd. I paid that extra for it to avoid the delays. I live in Ohio and its been sitting on new york for 7 days. I called support knowing what I was in for. I was told that there is no guarantee that they will get out of customs or get to you from overseas regardless of what you paid for that faster shipping, and I will not be compensated for their slowness, as well as them not having to update tracking accurately.
the agent literally told me, call spain and ask them to track it. Thats "USPS policy"
I said, so you want me to call Spain and have them send an agent on a plane to the USA, use his telepathy to find my package where ever it is because you dont know if its really in new york due to you not having to update it even after 7 days, then have this guy email me where it is?
She hung up on me.
ty USPS for being awesome and having the worst service on the planet