David where have you been for last 6 months? I thought I was the only one going through the painful Ultrasone warranty issues.
To cut the story short:
- Bought my ED8 Palladium on March 18, 2010. Used it for 5 hours, and the right hand side driver stop working.
- Called Ultrasone California immediately and asked them to fix it.
- Drivers and Cables were suppose to arrive around end of March, but ended up arriving in mid May. A 2 month wait
- Got the ED8 fixed and shipped back to me on June 19. (What were you doing for one extra month Ultrasone?)
- Received the box, I opened it and all I remember yelling was "WHHHHHAATTTTT?" (well, it was more like What)
- Horrible...horrible...horrible job at fixing. Earpads were not sealing, all the glue and and tape was visible.
- Immediately called Crystal, and asked them for Brand New Exchange unit. I even sent her pictures of it with a very distressed email letting them know that I am very dissapointed in this and there is absoultely no excuse for a $1700 headphone to go bad within 5 hours, and poor workmanship.
- Crystal agreed to exchange my unit, and send my original pair to Ultrasone Germany.
- I sold my ED8 palladium to Sophonax, in late Septermber with the caveat that Ultrasone has agreed to exchange it for a new unit.
- Waiting .....waiting...waiting .... its been freaking 3 months, and no sign of Palladium.
- I called Crystal, and she said that Ultrasone is having issues with manufacturing Palladium ED8. Something to do with fininishing
- Finally Ultrasone California got Palladium last Wednesday and Crystal asked me to mail the ED8P back to her.
- Crystal claims that they received faulty earpads for ED8 and that was the primary reason for poor job.
Notice both of our dates (David and I) all align correctly. March, May, and October. Again, David where have you been (I wish I would have known about this earlier)? I completely stand by Sophonax (new owner of my ED8P), and if anything remotely goes wrong I am fully willing to provide a full refund to him, and taking up these issues with Ultrasone personally. Warranty is Transferable and 5 years of it from(first owner's date of purchase)
David please keep us updated. There have been times where I felt I was taken for a ride. Whats worst about this situation is the type of response we receive from Ultrasone: "Oh as of right now I have no clue when ED8 pallidum will arrive, but I expect to have them soon".
What is that? You should get on the phone with the Headquarters in Germany and get a Estimated time. Don't give an open ended answer!!!!!
This is to echo on the type of response David also received such as "I really can't confirm anything but I doubt that will be the case" . " "..I really fa
Now looking back, I really don't think it could have been faulty earpad issues, or delay in Manufacturing Palladium process because of fininishing issues. All those answers are just to keep us waiting. IMO Ultrasone California should take the headphones and ship them to Ultrasone Germany Headquarters at their own cost to take care of warranty issues. Once fixed, then ship it back to the original owners.
Edit: Forgot to add +47