[oskarcaz]

So i've had my super fi 5s for a little over half a year now and they suddenly stopped working. I suspect its the cables so i email ultimate ears customer service for a new cable and i get an email telling me to call logitech. i call logitech and everything seems fine,they take all my info down and tell me it would be about 2 weeks for my cables to get here. then they call me a few minutes later asking for a receipt ? i bought these online on ebay. they were brand new and still had the 2 year warranty.
I told the guy at logitech that i had bought these online and didn't have a receipt, and also i closed my bank account during the summer after i payed for them. He told me they wouldnt send me a replacement wire until i faxed them a receipt. I dont know how i could do this since paypal and ebay both clear all the activity after a few months. What can i do!?
I thought ultimate ears was supposed to have great customer service ugh. Maybe its just logitech since they bought ultimate ears. I've always heard great customer service experiences before.

 

[NeObliviscaris]

paypal shud still hv a record, go view ALL your account activity.

Otherwise, search your email for the receipt eBay and PayPal would have emailed you when you bought it

 

[callanish]

Worst case scenario is just to buy another set of cables from places like earphone solutions

Ultimate Ears Super.fi 5 Pro Earphones NEW Metallic Black

look under accessories

The black cables look good with the UE 5 pro's and for only $20.00, the benefit of most of the UE range is the detachable cables which can be replaced. You could probably find some cables on ebay as well.

 

[hockeyb213]

or get a upgrade cable such as that of null audio

 

[yomike007]

Had the same problem.  Had ha pair of superfi5 pros.  Went through 4 sets of cables before I upgraded to the TrippleFi.5 VI's.  I then went through 2 pairs of cables and had to RMA a pair of the tripplefis when the left driver went out.  I just had another cable fray and Ultimate Ears refused to send me a replacement cable.  Ill never buy a pair of UE products again.   They sound great, but product quality is piss poor.